Guest Services Ambassador

1 week ago


Denver, Colorado, United States Aparium Hotel Group Full time
About the Role

We are seeking a highly skilled and passionate Guest Services Ambassador to join our team at Aparium Hotel Group. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction is memorable and enjoyable.

Key Responsibilities
  • Demonstrate a genuine passion for delivering exceptional guest experiences and a commitment to exceeding expectations.
  • Own all aspects of a guest's experience from beginning to end, ensuring accurate and thorough reservation details, an inviting arrival, and a seamless departure.
  • Accommodate special requests whenever possible, even if it requires breaking protocol for the benefit of the guest.
  • Serve as the tour guide for all hotel experiences a guest may encounter.
  • Demonstrate mastery of the hotel's systems to ensure accurate information is input, updated, and utilized to respond through a variety of guest communication channels.
  • Collaborate effectively with co-workers and other departments to ensure guest needs are met.
  • Seize any opportunity to go beyond the expectations of the position.
Requirements
  • Minimum of two (2) years of experience in guest/customer service for luxury goods or services, preferably in a hotel or resort setting.
  • Professional proficiency of the English language in reading, writing, and verbal communication.
  • Valid driver's license and successful completion of Motor Vehicle Report required.
  • Intermediate skills in Microsoft Excel and Word.
  • Ability to lift up to 25 lbs. for handling guest luggage.
  • Ability to push a bell cart with guest luggage that may contain up to 100 lbs.
  • Ability to work varied shifts, including days, nights, weekends, and holidays.
  • Ability to stand for extended periods of time.
About Us

Aparium Hotel Group is a unique and innovative hospitality company that is redefining the luxury hotel experience. We believe in the power of People, Place, and Character, and we are committed to creating an environment where individuals are valued and celebrated. Our properties are designed to be a place where guests can connect with each other and with what inspires them.

We are a little bit rebel, a little bit refined, and we are always looking for talented individuals who share our passion for delivering exceptional guest experiences. If you are a perfectionist who doesn't settle for ordinary and has an aversion to bland service, we want to hear from you.



  • Denver, Colorado, United States Aparium Hotel Group Full time

    {"title": "Guest Services Ambassador", "description": "Unlock the Art of Exceptional Guest ExperienceAt Aparium Hotel Group, we're redefining the art of hospitality. As a Guest Services Ambassador, you'll be the face of our hotel, responsible for crafting unforgettable experiences for our guests. Your passion for delivering exceptional service will shine...


  • Denver, Colorado, United States Aparium Hotel Group Full time

    About the RoleWe are seeking a highly skilled and charismatic Guest Services Ambassador to join our team at Aparium Hotel Group. As a key member of our hospitality team, you will be responsible for delivering exceptional guest experiences that exceed our guests' expectations.Key ResponsibilitiesOwn the Guest Experience: Take ownership of every guest...

  • Guest Ambassador

    4 weeks ago


    Denver, Colorado, United States Punch Bowl Social Full time

    Job Summary: We are seeking a charismatic and safety-conscious individual to join our team as a Guest Ambassador at Punch Bowl Social. As a key member of our staff, you will be responsible for ensuring our guests have an exceptional experience in a safe and welcoming environment.Key Responsibilities:Guest Safety and Security: Monitor and maintain a safe...

  • Guest Ambassador

    4 weeks ago


    Denver, Colorado, United States Punch Bowl Social Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Security Ambassador to join our team at Punch Bowl Social. As a Security Ambassador, you will play a critical role in ensuring the safety and well-being of our guests, while also providing exceptional customer service and creating a fun and welcoming environment.Key ResponsibilitiesGuest Safety...


  • Denver, Colorado, United States OCI Hospitality Full time

    About the RoleWe are seeking a highly skilled Guest Service Representative to join our team at Hampton Inn & Suites Cherry Creek. As a Guest Service Representative, you will be the first point of contact for our guests, setting the tone for their entire stay. You will be responsible for providing exceptional customer service, answering phone calls, checking...


  • Denver, Colorado, United States Denver Museum of Nature & Science Full time

    Job Title: Guest Services HostAre you passionate about delivering exceptional customer experiences? Do you enjoy working in a fast-paced environment and interacting with people from diverse backgrounds? We're seeking a Guest Services Host to join our team at the Denver Museum of Nature & Science.Job Summary:The Guest Services Host is responsible for...


  • Denver, Colorado, United States Sonder Full time

    {"h1": "Unlock Your Potential with Sonder Join our team of passionate professionals who are shaping the future of hospitality. As a Guest Experience Specialist at Sonder, you will be the primary point of contact for our guests, providing exceptional service and support to ensure their stay is nothing short of amazing. **Your Key Responsibilities:** *...

  • Experience Ambassador

    2 weeks ago


    Denver, Colorado, United States Sentral Services Full time

    About SentralSentral is a network of urban residential communities that redefine the way people live, travel, and work. Our mission is to provide a unique living experience that combines convenience, connection, and comfort. We offer designer-furnished and unfurnished apartments with flexible lengths of stay in walkable, vibrant neighborhoods.Position...


  • Denver, Colorado, United States Denver Zoo Full time

    Job SummaryDenver Zoo is seeking a highly motivated and customer-focused Seasonal Guest Services Representative to join our team for the 2022 Summer season. As a key member of our Guest Services team, you will provide exceptional guest experiences while conducting admission, sales, and operational duties.Key ResponsibilitiesWelcome and greet each guest in a...


  • Denver, Colorado, United States Denver Zoo Full time

    Job SummaryDenver Zoo is seeking a Seasonal Guest Services Representative to provide exceptional guest service while conducting admission, sales, and operational duties. This is a seasonal/temporary position and is not eligible for benefits at this time; however, sick time is accrued.Key ResponsibilitiesWelcome and greet each guest in a friendly and...

  • Experience Ambassador

    3 weeks ago


    Denver, Colorado, United States National Guard Employment Network Full time

    {"Job Title": "Experience Ambassador", "Job Summary": "We are seeking a highly skilled Experience Ambassador to join our team at National Guard Employment Network. As an Experience Ambassador, you will be responsible for providing exceptional customer service to our residents and guests, ensuring a memorable experience at our properties.Responsibilities:*...


  • Denver, Colorado, United States Marriott Hotels & Resorts Full time

    About This RoleWe are seeking a skilled Front Desk Agent to join our team at Marriott Hotels & Resorts. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring a memorable and unique experience.Key Responsibilities:Guest Check-in and Check-out: Process guest arrivals and departures in a timely and...


  • Denver, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...


  • Denver, Colorado, United States AEG Full time

    Job Title: Guest Relations RepresentativeJoin our team as a Guest Relations Representative and be part of the Guest Experience department at Kroenke Sports & Entertainment (KSE). As a Guest Relations Representative, you will play a vital role in providing exceptional service to our guests, ensuring their experience at our venues is memorable and...


  • Denver, Colorado, United States AEG Full time

    Job Title: Guest Relations RepresentativeWe are seeking a highly motivated and enthusiastic Guest Relations Representative to join our team at Kroenke Sports & Entertainment (KSE). As a Guest Relations Representative, you will be responsible for providing exceptional customer service to our guests, ensuring their experience at our venues is memorable and...

  • Host Ambassador

    4 weeks ago


    Denver, Colorado, United States Sage Hospitality Group Full time

    About the Role:The Host Ambassador is a key member of our front-of-house team, responsible for providing exceptional customer service and ensuring a seamless dining experience for our guests. As a Host Ambassador, you will be the first point of contact for our customers, setting the tone for their visit and creating a warm and welcoming...


  • Denver, Colorado, United States Marriott International Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest...


  • Denver, Colorado, United States Marriott International Inc Full time

    Job SummaryWe are seeking a skilled Guest Experience Expert to join our team at Marriott International Inc. As a Guest Experience Expert, you will be responsible for delivering exceptional service to our guests, ensuring their stay is memorable and unique.Key ResponsibilitiesProcess operational needs and address guest requests in a timely and efficient...


  • Denver, Colorado, United States Kimpton Hotel Full time

    About the RoleWe are seeking a highly motivated and detail-oriented individual to join our team as a Housekeeping Ambassador. As a key member of our housekeeping team, you will be responsible for maintaining the cleanliness and appearance of our hotel, while providing exceptional service to our guests.Key ResponsibilitiesMaintain the cleanliness and...


  • Denver, Colorado, United States National Guard Employment Network Full time

    Job Title: Experience AmbassadorJoin our team as an Experience Ambassador at Sentral, a network of communities redefining the way people live. As a key member of our community team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our residents and guests.Job Summary:The Experience Ambassador will...