Guest Service Ambassador

4 weeks ago


Denver, Colorado, United States Marriott International Inc Full time
Job Summary

We are seeking a skilled Guest Service Representative to join our team at The Westin Denver International Airport. As a key member of our Rooms & Guest Services Operations team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and resolving any issues that may arise during a guest's stay.

Key Responsibilities

* Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations
* Secure payment and verify billing
* Activate and file room keys
* Process guest requests and relay messages
* Identify and explain room features to guests
* Supply guests with directions and information regarding property amenities, services, and hours of operation
* Follow up on outstanding requests or problems from the previous day
* Run and review daily reports/logs
* Complete designated cashier and closing reports
* Accept and record wake-up call requests
* Count bank at beginning and end of shift
* Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges
* Provide change and notify Loss Prevention/Security of any guest reports of theft

Requirements

* Follow all company policies and procedures
* Report accidents, injuries, and unsafe work conditions to manager
* Ensure uniform and personal appearance are clean and professional
* Maintain confidentiality of proprietary information
* Protect company assets
* Welcome and acknowledge all guests according to company standards
* Anticipate and address guest service needs
* Assist individuals with disabilities
* Thank guests with genuine appreciation
* Speak with others using clear and professional language
* Answer telephones using appropriate etiquette
* Develop and maintain positive working relationships with others
* Support team to reach common goals

Benefits

* Competitive pay rate of $21.60 per hour
* Health care benefits
* Flexible spending accounts
* 401(k) plan
* Earned paid time off and/or sick leave
* Life insurance
* Disability coverage
* Other life and work wellness benefits

About Marriott International

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About Westin

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate, active, and take pride in how you maintain your well-being, optimistic, and adventurous.

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