Audio Visual Operations Manager

1 week ago


Norfolk, Virginia, United States Professional Hospitality Resources, Inc. and Ocean Beach Club LLC Full time
Job Summary

We are seeking an experienced Audio Visual Manager to lead our AV department and drive excellence in guest experience. The successful candidate will be responsible for overseeing the day-to-day operations of the department, including revenue and profitability, and will be accountable for the procurement of equipment, inventory, and quality controls.

Key Responsibilities
  • Leadership and Team Management
    • Train, retain, and mentor Assistant AV Managers and Associates to execute successful operations of the department.
    • Collaborate with assigned recruiters to determine and implement hiring guidelines and standards.
  • Financial Management
    • Practice responsible financial management of the AV department, including developing annual business plans and budgets, reviewing and analyzing financial statements, and accurately forecasting financial performance.
    • Deliver financial results in accordance with budgets and schedules expenditures, analyzes variances, and initiates corrective actions.
  • Guest Satisfaction and Quality Control
    • Drive guest satisfaction by implementing service quality standards through the AV team.
    • Ensure execution of written standards for all AV Associates and proper utilization of Associate coaching and Talent Development Programs and tools.
  • Asset Management and Security
    • Ensure that assigned assets are properly maintained and protected, including regular inventory accountability, proper transportation, Associate training on proper usage, preventative maintenance, and effective security of storage areas.
  • Strategic Planning and Collaboration
    • Collaborate with manager and corporate support partners to review, recommend, and develop Audio Visual SOPs, pricing guidelines, and marketing programs.
    • Oversee AV Sales objectives and strategies, analyzing industry trends to ensure market competitiveness.
  • Emergency Response
    • Perform Emergency Response duties as required for this role in the Emergency Response Organization Chart and Plan.
Qualifications

The ideal candidate will possess the following qualifications:

  • Creativity, Entrepreneurial Spirit, Productivity, Teamwork, Technical Understanding, People Management, Staffing, Developing Budgets, General Consulting Skills, Vendor Relationships, Quality Focus.


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