Customer Service Representative-CBO Support Services-FT Days BHC
5 days ago
Job Summary:
We are seeking a highly skilled Customer Service Representative to join our team at Broward Health. As a key member of our CBO Support Services team, you will be responsible for investigating and processing customer and patient complaints, inquiries, and special requests.
Key Responsibilities:
- Investigate and resolve customer and patient complaints in a timely and professional manner.
- Process and validate adjustments, payments, and handle revenue recovery activities.
- Coordinate telephone contact with customers and patients to ensure excellent customer service.
- Collaborate with internal stakeholders to resolve issues and improve customer satisfaction.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in computer software and systems.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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