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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Outplex Full time

About the Role:

We are seeking a dedicated and customer-oriented individual to join our dynamic team at Outplex. As a Customer Service Representative, you will be holding a vital role in assisting customers on the phone, answering product-related inquiries, researching alternative solutions, and troubleshooting technical issues. You will be serving as a liaison between clinical teams, vendors, and patients to contribute to our continued success in delivering outstanding customer experiences.

Responsibilities:

  • Serve as the first point of contact for patient inquiries, exhibiting excellent customer service skills and providing a high level of professionalism and empathy in all customer interactions.
  • Responsible for performing all service agent responsibilities in accordance with established company protocols, including scheduling follow-up appointments as needed and managing e-commerce orders and data entry in a timely manner.
  • Provide phone support for post-op patients and work directly with vendors and field technicians to resolve product-related issues.
  • Utilize automated systems proficiently to log, retrieve, and update information accurately, and assist customers in resolving technical problems related to portable connect and other devices.
  • Identify and escalate complex customer situations to appropriate departments, and maintain a strong commitment to delivering exceptional customer service.
  • Attend additional necessary training to maintain up-to-date knowledge of products and procedures.

Qualifications:

  • High school diploma or equivalent
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly to non-technical individuals.
  • Strong organizational skills and attention to detail in managing orders, appointments, and customer interactions.
  • Proficiency in using automated systems and software for data entry and customer management.
  • Problem-solving skills to address customer inquiries, troubleshoot issues, and escalate when necessary.
  • Flexibility to adapt to changing priorities and multitask effectively in a fast-paced environment.
  • Familiarity with medical terminology, devices, and healthcare industry practices is a plus.

Benefits:

  • Full-time and part-time schedules to choose from
  • Health, dental, and vision insurance
  • IRA Matching plan
  • Paid time off
  • Growth opportunities