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Customer Service Representative

2 months ago

Fort Lauderdale, Florida, United States Centers Plan for Healthy Living Full time

Job Summary:

The Member Services Representative is a key member of the Centers Plan for Healthy Living team, responsible for delivering exceptional customer service to our members. This role requires a strong focus on meeting member needs, ensuring satisfaction, and maintaining a high level of knowledge about our products and services.

Key Responsibilities:

• Handle incoming calls and perform outbound calls to address member inquiries and concerns

• Meet or exceed company and client performance metrics, ensuring high levels of member satisfaction and retention

• Maintain accurate phone and contact logs, documenting call details as necessary

• Develop and maintain strong knowledge of assigned products, markets, and applicable state and federal regulations

• Collaborate with internal teams to resolve member issues and provide seamless support

Requirements:

• High School Diploma; some college education preferred

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders

• Strong technical ability to use phone and computer systems, with a willingness to learn and adapt to new technologies

• Detail-oriented and fast learner, with a focus on delivering high-quality results