Bilingual Customer Service Representative
1 week ago
Transdev is a leading mobility company that operates transportation systems, maintains vehicle fleets, and delivers mobility solutions to cities, counties, airports, companies, and universities across the U.S. With a team of 32,000 employees across 400 locations, Transdev maintains over 17,000 vehicles and is part of a global company with operations in 19 countries.
Job SummaryWe are seeking a Bilingual Customer Service Representative to join our team in Denver, Colorado. As a liaison for our internal and external customers, providers, and clients, you will be responsible for providing excellent customer service and support. If you are ambitious, good with people, and enjoy a diverse community, this role may be a great fit for you.
Responsibilities- Obtain and enter accurate customer information into the reservations system
- Complete customer reservations in a timely and courteous manner
- Provide customers with information on the services provided and direct them as needed
- Work within the RouteMatch system to accommodate trips as needed
- High school diploma or GED equivalent
- Bilingual
- Excellent phone etiquette and interpersonal skills
- Excellent judgment and problem-solving skills
- General knowledge of the Denver Metro area
- Basic computer knowledge and the ability to work in a Windows environment
- Ability to proficiently operate a computer with a keystroke speed of no less than 35 corrected words per minute
- Ability to sit or stand for extended periods of time
- Ability to multitask and work well under time restraints
- Ability to communicate clearly in the English language; foreign language proficiency beneficial
- Ability to use a standard business telephone system for communication
- Ability to read, understand, and follow written and verbal instructions and scripts
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.
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