Bilingual Customer Service Representative

1 week ago


Denver, Colorado, United States OrthoFi Full time

About OrthoFi

OrthoFi is a leading provider of innovative, tech-enabled solutions for the orthodontic industry. Our cutting-edge Customer Relationship Management and Revenue Cycle Management system helps practices grow by over 10% year over year and manages patient and insurance billing and collections with exceptional collection results that exceed industry standards.

We pride ourselves in our culture as a people-first organization, demonstrated through recent achievements of being ranked in Built in Colorado's list of Top 100 Digital Companies in Colorado. We were also recognized by the Denver Business Journal as one of Denver's fastest growing companies and ranked on the Inc 5000 list of fastest growing private companies in the US multiple years in a row

About the Role

The Bilingual Customer Service Representative will be part of the Patient Advocate team and will be responsible for providing direct support primarily to patients and their families, and occasionally to orthodontic practice staff via phone, email, and online chat with respect to technical support, billing and collections, and insurance.

Responsibilities

  • Attend on-boarding and learn about OrthoFi's culture.
  • Train in our OrthoFi Software.
  • Complete customer service and collections specific on-boarding curriculum.
  • Complete training on insurance.
  • Shadow multiple customer service team members.
  • Begin making outbound contact with financially responsible parties.

Requirements

  • Prior experience in customer service and/or call center functions.
  • Prior experience working in a remote setting is ideal.
  • Bilingual in English and Spanish, both written and verbal.
  • Commitment to 100% customer satisfaction.
  • Excellent communication skills - written, verbal, and active listening.
  • Must exhibit empathy and compassion for patients.
  • Ability to maintain a professional demeanor.
  • Strong technical aptitude; ability to multi-task and navigate multiple systems.
  • Ability to adapt to change quickly.
  • Strong judgement and decision-making abilities.
  • Natural curiosity with a strong aptitude to learn quickly.
  • Solid organizational skills.
  • Orthodontic/Dental industry experience a plus.

Benefits

  • Medical insurance.
  • Dental insurance.
  • Vision insurance.
  • 401(k).
  • Paid maternity leave.
  • Paid paternity leave.


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