Contact Center Specialist
3 weeks ago
Job Summary: Contact Center Specialist
Location: Savannah, GA
Job Type: Full-Time
Salary: $13.50 - $18.50 / hour
About the RoleWe are seeking highly skilled and customer-focused professionals to join our team as Contact Center Specialists. As a key member of our contact center team, you will be responsible for providing exceptional service to our customers through inbound calls, emails, and chats.
Responsibilities:
- Handle customer inquiries and resolve issues in a timely and professional manner
- Provide product information and make sales recommendations to customers
- Upsell and cross-sell products and services to customers
- Document customer interactions and update customer records
- Collaborate with internal teams to resolve complex customer issues
Requirements:
- High school diploma or equivalent required
- 2+ years of customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity standards
What We Offer:
- A competitive salary and bonus structure
- Ongoing training and development opportunities
- A dynamic and supportive work environment
- The opportunity to work with a diverse range of customers and products
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