Contact Center Support Specialist Position

3 weeks ago


Savannah, Georgia, United States MCI Careers Full time

Join Our Team as a Contact Center Support Specialist

We are seeking a highly skilled and motivated Contact Center Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional customer experiences through various channels, including phone, email, and chat.

Our ideal candidate is a highly motivated individual with excellent communication skills, a positive attitude, and a passion for delivering top-notch service. If you're looking for a career that's challenging, rewarding, and offers opportunities for growth, we encourage you to apply.

About the Role:

  • Provide timely and effective resolution to customer inquiries and issues
  • Utilize technical skills to troubleshoot and resolve complex customer problems
  • Collaborate with internal teams to ensure seamless customer experiences
  • Meet or exceed performance metrics, including first-call resolution and customer satisfaction ratings

What We Offer:

  • A competitive salary range of $11.10 - $16.10 per hour
  • A comprehensive benefits package, including medical, dental, and vision coverage
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Requirements:

  • High school diploma or equivalent required
  • 1+ year of experience in customer service or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment


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