Inbound Contact Center Agent

3 days ago


Savannah, Georgia, United States Mass Markets Full time
Job Description:
Mass Markets is seeking a highly skilled Customer Service Agent to join our team. As a Customer Service Agent, you will be responsible for providing exceptional customer experiences through timely and professional support. You will ensure first call resolution through effective communication and problem-solving skills.

Duties and Responsibilities:
- Handle inbound contacts in a courteous and efficient manner
- Research systems to find missing information as applicable
- Coordinate with other departments to resolve issues when needed

Work Environment:
- Fast-paced contact center environment
- Collaborative team-based approach

Compensation and Benefits:
- Estimated salary range: $55,000 - $70,000 per year
- Comprehensive benefits package


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