Inbound Contact Specialist
2 days ago
About the Job
We are seeking an Inbound Contact Specialist to join our team at Mass Markets. This role involves handling inbound and outbound contacts in a courteous, timely, and professional manner.
">Key Responsibilities
- Ensure first call resolution through problems solving and effective call handling.
- Research systems to find missing information as applicable.
- Coordinate with other departments to resolve issues when needed.
- Accurately document and process customer claims in appropriate systems.
What We Offer
- A competitive estimated salary range of $35,000 - $45,000 per year, depending on experience.
- The opportunity to work in a dynamic and fast-paced environment.
- Ongoing training and development to enhance your skills and knowledge.
Requirements
- Excellent communication and problem-solving skills.
- Ability to work effectively in a team environment.
- High school diploma or equivalent required; post-secondary education preferred.
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