Inbound Contact Specialist

2 days ago


Savannah, Georgia, United States Mass Markets Full time

About the Job

We are seeking an Inbound Contact Specialist to join our team at Mass Markets. This role involves handling inbound and outbound contacts in a courteous, timely, and professional manner.

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Key Responsibilities

  • Ensure first call resolution through problems solving and effective call handling.
  • Research systems to find missing information as applicable.
  • Coordinate with other departments to resolve issues when needed.
  • Accurately document and process customer claims in appropriate systems.
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What We Offer

  • A competitive estimated salary range of $35,000 - $45,000 per year, depending on experience.
  • The opportunity to work in a dynamic and fast-paced environment.
  • Ongoing training and development to enhance your skills and knowledge.

Requirements

  • Excellent communication and problem-solving skills.
  • Ability to work effectively in a team environment.
  • High school diploma or equivalent required; post-secondary education preferred.


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