Contact Center Representative

5 days ago


Savannah, Georgia, United States Mass Markets Full time
Job Overview: The Contact Center Representative at Mass Markets is responsible for handling inbound and outbound contacts in a courteous, timely, and professional manner. You will research systems to find missing information as applicable and coordinate with other departments to resolve issues as necessary. Your primary goal is to ensure first call resolution through effective problem-solving and call handling. You will also accurately document and process customer claims in appropriate systems.

Benefits: In addition to a competitive salary, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

This is an excellent opportunity for individuals who are looking for a challenging role that requires strong problem-solving skills and the ability to multitask.

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