Business Development Center Representative

4 weeks ago


El Monte, California, United States Car Pros Automotive Group Full time
Job Title: Business Development Center Representative

At Car Pros Automotive Group, we are seeking a highly motivated and customer-focused Business Development Center Representative to join our team. As a Business Development Center Representative, you will be responsible for answering incoming calls, scheduling service and sales appointments, and providing exceptional customer service.

Key Responsibilities:
  1. Answer incoming calls and schedule service and sales appointments.
  2. Log all customer interactions and comments into our system and schedule follow-up calls.
  3. Confirm scheduled appointments and provide updates to customers.
  4. Assist with answering online chat requests and responding to customer inquiries.
  5. Respond to customer service inquiries via phone, email, and chat.
  6. Reschedule no-show customer appointments and book appointments based on maintenance schedules.
  7. Stay up-to-date on automobile business terminology and technology changes.
  8. Understand and follow all work rules and procedures.
  9. Follow up with sales department to find out about appointment outcomes.
  10. Purify and update customer information in our database.
  11. Contact customers about current marketing incentives.
  12. Respond to customer website requests and contact internet clients to schedule sales appointments.
  13. Notify necessary departments of appointments set.
  14. Follow internet leads from lead receipt to vehicle delivery.
  15. Forward customer concerns to the correct department manager and follow up.
  16. Perform other tasks as assigned.
  17. Attend all required meetings and training sessions.
  18. Maintain a professional appearance and work co-operatively with coworkers and supervisors.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits: Employees (and their families) are eligible for medical, dental, vision, short/long term disability, and basic life/AD&D insurance after 60 days of employment. Car Pros Automotive Group sponsors 80% of basic medical, dental, and vision insurance for employees.



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