Service Business Development Center Representative
4 weeks ago
Job Description:
We are seeking a highly skilled Service Business Development Center (BDC) Specialist to join our team at Team Kia of El Cajon. As a Service BDC Specialist, you will be the first point of contact for our valued customers, handling inbound and outbound calls, emails, and messages related to service appointments, inquiries, and follow-ups.
Responsibilities:
- Answer incoming calls, emails, and messages promptly and professionally
- Schedule service appointments and manage service advisor calendars
- Provide accurate information about service offerings, pricing, and dealership policies
- Follow up with customers to confirm appointments and address any additional needs
- Maintain customer records and update information as necessary
- Collaborate with service advisors and other team members to ensure customer satisfaction
- Assist with other administrative tasks and projects as needed
Qualifications:
- High school diploma or equivalent; post-secondary education is a plus
- Previous experience in customer service or a similar role is preferred
- Excellent communication skills, both verbal and written
- Strong attention to detail and organizational abilities
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and customer relationship management (CRM) software
- Positive attitude and willingness to learn and grow
- Automotive industry experience is a bonus but not required
Benefits:
- Paid time off (PTO) for vacation, personal, and sick days
- Matching contribution to your 401K retirement savings plan
- Employee discount on vehicle purchases, servicing, and parts
- Medical, dental, and vision insurance coverage for you and your eligible dependents
- Life insurance for added peace of mind
- Certified DailyPay partner
- Employee Assistance Program
We are committed to providing outstanding service and expertise to our customers. If you are passionate about delivering exceptional customer experiences and have a strong passion for the automotive industry, we encourage you to apply for this exciting opportunity.
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