Service Business Development Center Representative

4 weeks ago


El Cajon, California, United States Team Kia of El Cajon Full time

Job Description:

We are seeking a highly skilled Service Business Development Center (BDC) Specialist to join our team at Team Kia of El Cajon. As a Service BDC Specialist, you will be the first point of contact for our valued customers, handling inbound and outbound calls, emails, and messages related to service appointments, inquiries, and follow-ups.

Responsibilities:

  • Answer incoming calls, emails, and messages promptly and professionally
  • Schedule service appointments and manage service advisor calendars
  • Provide accurate information about service offerings, pricing, and dealership policies
  • Follow up with customers to confirm appointments and address any additional needs
  • Maintain customer records and update information as necessary
  • Collaborate with service advisors and other team members to ensure customer satisfaction
  • Assist with other administrative tasks and projects as needed

Qualifications:

  • High school diploma or equivalent; post-secondary education is a plus
  • Previous experience in customer service or a similar role is preferred
  • Excellent communication skills, both verbal and written
  • Strong attention to detail and organizational abilities
  • Ability to multitask and prioritize in a fast-paced environment
  • Proficiency in Microsoft Office and customer relationship management (CRM) software
  • Positive attitude and willingness to learn and grow
  • Automotive industry experience is a bonus but not required

Benefits:

  • Paid time off (PTO) for vacation, personal, and sick days
  • Matching contribution to your 401K retirement savings plan
  • Employee discount on vehicle purchases, servicing, and parts
  • Medical, dental, and vision insurance coverage for you and your eligible dependents
  • Life insurance for added peace of mind
  • Certified DailyPay partner
  • Employee Assistance Program

We are committed to providing outstanding service and expertise to our customers. If you are passionate about delivering exceptional customer experiences and have a strong passion for the automotive industry, we encourage you to apply for this exciting opportunity.



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