Client Service Associate/Teller
3 days ago
About BankTalent HQ
We are a community of professionals dedicated to providing exceptional customer service and promoting a collaborative work environment. Our goal is to empower our clients and employees to thrive in a dynamic and inclusive setting.
Job Summary
We are seeking a seasoned Client Service Associate (Teller) to join our team in our Downtown Flagstaff branch. As a key member of our team, you will be responsible for providing top-notch customer service, processing transactions, and identifying opportunities to cross-sell our bank's products.
Key Responsibilities
- Transaction Processing
- Accurately process debit and credit transactions in compliance with established policies and procedures.
- Maintain an acceptable balancing record.
- Customer Service
- Identify and address clients' needs by providing a variety of services, including opening new accounts, issuing counter checks, performing account maintenance, and issuing/activating ATM cards.
- Resolve clients' problems through direct personal action or referral to alternative branch or bank resources.
- Cross-Selling
- Identify and maximize cross-sell opportunities through exploring clients' needs.
- Other Duties
- Perform other duties as assigned.
Qualifications
- Education
- High School Diploma or equivalent.
- Experience
- Some cashiering, customer service, balancing, or other related experience.
- Skills
- Basic knowledge of math, cashiering, balancing, debits, credits, bank products, and/or banking.
- Solid balancing and customer service skills.
- Ability to cross-sell bank products based on clients' needs.
- Bilingual proficiency in English and Spanish languages is preferred.
Benefits
- Medical, Dental, and Vision Insurance
- Available on day one.
- Life and Disability Insurance
- Available on day one.
- Health Savings (HSA), Flexible Spending (FSA), and Dependent Care Accounts
- Available on day one.
- Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
- Available on day one.
- 401(k) Plan with Company Match, Profit Sharing, and Competitive Compensation
- Available on day one.
- Mental Health Benefits, Including Coaching and Therapy Sessions
- Available on day one.
- Tuition Reimbursement for Qualifying Employees
- Available on day one.
- Employee Ambassador Preferred Banking Products
- Available on day one.
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