Client Service Associate/Teller

3 days ago


Flagstaff, Arizona, United States BankTalent HQ Full time

About BankTalent HQ

We are a community of professionals dedicated to providing exceptional customer service and promoting a collaborative work environment. Our goal is to empower our clients and employees to thrive in a dynamic and inclusive setting.

Job Summary

We are seeking a seasoned Client Service Associate (Teller) to join our team in our Downtown Flagstaff branch. As a key member of our team, you will be responsible for providing top-notch customer service, processing transactions, and identifying opportunities to cross-sell our bank's products.

Key Responsibilities

  • Transaction Processing
    • Accurately process debit and credit transactions in compliance with established policies and procedures.
    • Maintain an acceptable balancing record.
  • Customer Service
    • Identify and address clients' needs by providing a variety of services, including opening new accounts, issuing counter checks, performing account maintenance, and issuing/activating ATM cards.
    • Resolve clients' problems through direct personal action or referral to alternative branch or bank resources.
  • Cross-Selling
    • Identify and maximize cross-sell opportunities through exploring clients' needs.
  • Other Duties
    • Perform other duties as assigned.

Qualifications

  • Education
    • High School Diploma or equivalent.
  • Experience
    • Some cashiering, customer service, balancing, or other related experience.
  • Skills
    • Basic knowledge of math, cashiering, balancing, debits, credits, bank products, and/or banking.
    • Solid balancing and customer service skills.
    • Ability to cross-sell bank products based on clients' needs.
    • Bilingual proficiency in English and Spanish languages is preferred.

Benefits

  • Medical, Dental, and Vision Insurance
    • Available on day one.
  • Life and Disability Insurance
    • Available on day one.
  • Health Savings (HSA), Flexible Spending (FSA), and Dependent Care Accounts
    • Available on day one.
  • Paid Training, Paid Time Off (PTO), and 11 Paid Federal Holidays
    • Available on day one.
  • 401(k) Plan with Company Match, Profit Sharing, and Competitive Compensation
    • Available on day one.
  • Mental Health Benefits, Including Coaching and Therapy Sessions
    • Available on day one.
  • Tuition Reimbursement for Qualifying Employees
    • Available on day one.
  • Employee Ambassador Preferred Banking Products
    • Available on day one.


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