Commercial Account Manager

5 days ago

New York, New York, United States Ramp Full time
About the Role

As a Commercial Account Manager at Ramp, you will serve as the primary point of contact post-sale and be responsible for driving product and spend activation and long-term growth by owning onboarding/implementation, expansion, and retention across a book of SMB customers.

Key Responsibilities
  • Drive revenue for Ramp by owning onboarding & implementation, expansion, renewals, retention, and overall growth across a book of ~150-200 SMB customers.
  • Partner with the Account Executive team to deeply understand new customers' current workflows and processes, pain points, priorities, and obstacles to achieve a full rollout.
  • Ensure fast, thorough, and complete product onboarding and spend migration of new Ramp customers within 60 days by educating on Ramp's best practices.
  • Lead Quarterly Business Reviews within your portfolio to identify opportunities for growth and collaborate with clients to maximize ROI.
  • Build and nurture strong relationships with C-suite executives and finance/accounting professionals to understand their pain points and priorities to deepen the usage of Ramp.
  • Work cross-functionally with internal teams to ensure customer feedback is reviewed and prioritized to enhance the customer experience.
Requirements
  • Minimum 3 years of experience in sales, customer success, or account management experience in a B2B organization.
  • Proven track record of exceeding quota and/or outperforming key target metrics.
  • Exceptional project management and time management skills.
  • Excellent verbal and written communication skills, as well as interpersonal skills.
  • Desire to learn the product inside out and become an expert in Ramp's full range of product, integration, and configuration options.
  • Ability to anticipate customers' needs and position product solutions accordingly.
  • Intellectual curiosity to support customers across a wide range of industries.
  • Ability to proactively identify expansion opportunities to drive additional revenue and growth of existing customer base.
  • High adaptability and ability to thrive in a fast-paced environment.
  • Familiarity with basic sales tools and common metrics.
Preferred Qualifications
  • Bachelor's degree from an accredited university.
  • Experience with financial services sales.
  • Experience at a high-growth startup.
  • Expertise in using Salesforce, Outreach, or other productivity tools.
  • Experience with Accounting Software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA).

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