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Customer Service Representative

2 months ago

Virginia Beach, Virginia, United States BOTH, Inc. dba Golden Corral Full time
About the Role

We are seeking a highly motivated and friendly Customer Service Representative to join our team at BOTH, Inc. dba Golden Corral. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests, ensuring a positive and memorable experience.

Key Responsibilities
  • Guest Service:
    • Greet guests as they enter the restaurant and offer a warm welcome.
    • Offer assistance to guests who may need help, including seating guests at peak times.
    • Process internet and phone food orders for curbside pickup.
    • Process To-Go orders for guests who come into select their own food from the buffet.
    • Handle payments accurately.
    • Know and follow position responsibilities as they relate to just-in-time delivery.
    • Know what is on buffet for the day and have a full knowledge of menu and prices.
  • Cleanliness:
    • Maintain organization and cleanliness at the vestibule, host/cashier station, and surrounding areas.
    • May help ensure the buffet is set up properly and labels are correct. Clean all buffets and surrounding areas.
    • Assist the Buffet Attendant when necessary.
    • Follow local health department laws.
  • Operational Excellence:
    • Inform the Manager when the money in the drawer needs to be taken to the safe to reduce the risk of robbery.
    • Ensure drawer balances with daily paperwork.
    • Position requires standing and walking 3 to 4 hours without a rest break. Regular, moderate (1-35 lbs.) lifting and carrying; bending and reaching is required. Work environment requires the use of tools such as cash register, drink dispenser, and glasses, and a forceful grip is required for the use of these tools.
What We Offer
  • A competitive hourly rate of $13 to $14.
  • Flexible shifts to accommodate your schedule.
  • A FREE all-you-can-eat buffet meal every shift.
  • Performance raises and advancement opportunities.
  • No experience necessary – we will train you.
Requirements

To be successful in this role, you will need to be able to stand and walk for 3 to 4 hours without a rest break, and be able to lift and carry moderate weights (1-35 lbs.). You will also need to be able to work in a fast-paced environment and provide exceptional customer service to our guests.