Customer Support Advocate
2 weeks ago
About Us
Clinical Architecture is a leader in healthcare technology innovation. Our team consists of a diverse group of professionals who combine creativity and expertise to tackle complex challenges that have a meaningful impact. We foster a positive and casual work environment, filled with individuals committed to providing exceptional solutions and outstanding customer service.
Position Summary
We are looking for a Client Support Specialist to enhance our team. This role involves engaging with clients to deliver support and improve their overall experience. You will be challenged to understand our software and its functionalities to assist clients effectively. Our focus is on cultivating long-term relationships with our clients and consistently exceeding their expectations.
Key Responsibilities
- Work closely with the Customer Success Manager to ensure client satisfaction.
- Develop expertise in our products with the help of internal resources.
- Educate clients on product features and updates through virtual platforms.
- Evaluate the current setup of Clinical Architecture products in relation to client needs.
- Identify improvement opportunities and suggest solutions to enhance software performance and maximize client investment.
- Proactively provide clients with insights on best practices and their application.
- Document and communicate client usage and product performance to internal teams to improve overall service and sales outcomes.
- Translate client requirements into actionable tasks.
- Respond promptly and accurately to client inquiries, both written and verbal.
- Collaborate with internal teams to resolve issues and test software updates.
Qualifications
- Bachelor's Degree preferred; High school diploma or equivalent required.
- At least 2 years of experience in SaaS, software support, or client success.
- Experience in data analysis or informatics is a plus.
- Knowledge of healthcare terminology is advantageous.
- Excellent communication skills, both written and verbal.
- Dedication to continuous learning and professional development.
Why Choose Clinical Architecture?
- Opportunities for professional growth and development.
- Engaging experiences that foster connections with colleagues.
- A relaxed work atmosphere with thoughtful amenities.
- Generous Paid Volunteer Time, Holidays & PTO, including a winter break for full-time employees.
- Sabbatical options for long-term employees.
- Comprehensive health benefits including Medical, Dental, and Vision for eligible employees.
- Maternity and Parental leave benefits.
- Employer-sponsored Short-term and Long-term Disability.
- Health and Wellness incentives.
- 401k Matching program.
- Improved workdays.
Clinical Architecture is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity or expression, sexual orientation, age, disability, veteran status, marital status, or any other protected characteristic.
-
Customer Support Advocate
1 week ago
Indianapolis, Indiana, United States Clinical Architecture Full timeJob OverviewAbout UsClinical Architecture is a leader in healthcare technology innovation. Our dynamic team is composed of diverse professionals who combine creativity with expertise to tackle complex challenges that make a significant impact. We foster a positive and relaxed work environment filled with individuals committed to providing exceptional...
-
Customer Support Advocate
2 weeks ago
Indianapolis, Indiana, United States Clinical Architecture Full timeJob OverviewAbout UsClinical Architecture is a leader in healthcare technology innovation. Our team consists of dynamic individuals who combine creativity with expertise to tackle challenging issues that have a meaningful impact. We foster a positive and relaxed work atmosphere, filled with professionals committed to providing outstanding solutions and...
-
Recovery Support Advocate
2 weeks ago
Indianapolis, Indiana, United States Adult & Child Health Full timePosition OverviewAdult & Child Health is a dynamic non-profit organization dedicated to integrated healthcare services. We prioritize a diverse and inclusive workforce, offering a range of benefits including flexible schedules, generous paid time off, and an immediately vested 401K plan.About Us: At Adult & Child Health, we foster a collaborative and...
-
Recovery Support Advocate
2 weeks ago
Indianapolis, Indiana, United States Adult & Child Health Full timePosition OverviewOrganization: Adult & Child Health is a prominent 501c (3) nonprofit integrated healthcare organization located in Indianapolis, dedicated to serving various communities. We prioritize a diverse and inclusive workforce and offer a range of benefits including flexible schedules, generous paid time off (starting at 4 weeks), an immediately...
-
Aviation Customer Support Specialist
1 week ago
Indianapolis, Indiana, United States Signature Flight Support Corporation Full timeJob OverviewSignature Flight Support Corporation is a premier global provider of aviation services, boasting over 220 locations and a workforce of 6,000 professionals worldwide.Our eligible team members benefit from a comprehensive range of offerings, including health and wellness options, a generous 401K match, paid time off, tuition assistance, and endless...
-
Customer Service Advocate 1
1 week ago
Indianapolis, Indiana, United States Indiana Public Retirement System Full timeJob OverviewAbout the Organization:The Indiana Public Retirement System (INPRS) is recognized as one of the largest pension systems in the United States, serving a diverse membership of approximately 473,000 individuals across various sectors including public universities, school corporations, and state agencies. With over $40 billion in managed assets,...
-
Indianapolis, Indiana, United States Charles Schwab Full timePosition Type: RegularYour OpportunityAt Charles Schwab, you are empowered to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, enabling us to transform the finance industry collaboratively. Our service team is central to our commitment to helping clients secure their financial futures.In this dynamic role,...
-
Financial Client Advocate
2 weeks ago
Indianapolis, Indiana, United States Charles Schwab Full timePosition Type: RegularYour OpportunityAt Charles Schwab, you are empowered to make a significant impact on your career. Here, innovative thinking meets creative problem-solving, allowing us to transform the finance industry collaboratively. The service team at Schwab is central to our commitment to helping clients take charge of their financial futures.In...
-
Customer Support Specialist
2 weeks ago
Indianapolis, Indiana, United States BESTAFF Full timeJob OverviewWe are seeking a dedicated Customer Support Specialist to enhance our client services.A reputable logistics company is in need of an addition to their customer service department.This role focuses on providing exceptional support to various business clients, both locally and internationally, by managing their shipping requirements in accordance...
-
Customer Support Associate
2 weeks ago
Indianapolis, Indiana, United States Crew Carwash Full timeCustomer Support AssociateAt Crew Carwash, we pride ourselves on being recognized as a top workplace, consistently valuing our team members and their contributions.Why Choose Crew Carwash?We are seeking dedicated individuals to fill Customer Support Associate positions. If you are looking for a rewarding job with excellent earning potential and a supportive...
-
Operations and Customer Support Specialist
2 weeks ago
Indianapolis, Indiana, United States Max Katz Bag Co Full timeJob DescriptionPosition Title: Logistics and Customer Support SpecialistOverview: We are looking for a motivated and detail-oriented professional to become a part of our team as a Logistics and Customer Support Specialist. This position is essential in facilitating the smooth execution of logistics operations while delivering outstanding customer support to...
-
Junior Customer Support Representative
2 weeks ago
Indianapolis, Indiana, United States MSI Full timePosition OverviewWe are looking for a motivated and friendly Customer Service Associate to become a vital part of our organization. In this position, you will be tasked with delivering timely and professional support to participants, donors, sponsors, and various stakeholders. The successful candidate will possess outstanding communication abilities, adept...
-
Intermittent Customer Support Specialist
2 weeks ago
Indianapolis, Indiana, United States state of indiana Full timeJoin the Indiana Bureau of Motor Vehicles:The Indiana Bureau of Motor Vehicles is on the lookout for dedicated Customer Support Specialists to enhance our team. This position provides an opportunity to thrive in a dynamic setting while delivering exceptional service to residents throughout the state. If you possess a high school diploma, outstanding...
-
Customer Support Technician
1 week ago
Indianapolis, Indiana, United States STILES Full timeBecome a Part of StilesStiles, a prominent player in the manufacturing sector, is seeking a Technical Service Specialist to enhance our dedicated team. With a legacy of over 50 years in delivering superior machinery and outstanding customer service, we invite individuals with a knack for technical challenges and a passion for problem-solving to consider this...
-
Customer Support Specialist at VICKIE ROJAS
1 week ago
Indianapolis, Indiana, United States VICKIE ROJAS Full timeJob OverviewVICKIE ROJAS is in search of a dedicated Customer Support Specialist to enhance our service team. We are looking for an individual who is proactive, enthusiastic, and committed to excellence.The Customer Support Specialist will be tasked with assisting clients by delivering comprehensive product and service information while addressing technical...
-
Customer Support Specialists at VICKIE ROJAS
1 week ago
Indianapolis, Indiana, United States VICKIE ROJAS Full timeJob OverviewVICKIE ROJAS is in search of dedicated customer support specialists to enhance our service delivery. We are looking for individuals who are self-motivated, enthusiastic, and committed to excellence.As a Customer Support Specialist, your primary role will be to assist clients by offering detailed product and service information while addressing...
-
BMV Customer Support Specialist
2 weeks ago
Indianapolis, Indiana, United States state of indiana Full timeJoin the State of Indiana Embark on a rewarding journey with the State of Indiana, one of the largest employers in the region, providing a wide array of career opportunities across more than 60 agencies. Here, you will discover competitive salaries, an extensive benefits package, and a strong commitment to maintaining a healthy work-life balance. Most...
-
Customer Logistics Support Specialist
2 weeks ago
Indianapolis, Indiana, United States Langham Logistics, Inc Full timeLogistics Customer Service RepresentativeLangham Logistics, Inc. is in search of a committed Logistics Customer Service Representative. This role is essential for maintaining outstanding customer satisfaction, operational quality, and overall profitability.Position Overview:The Logistics Customer Service Representative plays a pivotal role in overseeing...
-
Pharmacy Support Specialist
2 weeks ago
Indianapolis, Indiana, United States Meijer Full timeJoin Our Family at MeijerAt Meijer, we are dedicated to serving our communities and enhancing the lives of our customers. As a family-owned business, we offer a variety of career opportunities that focus on leadership, personal development, and community engagement.Meijer Benefits:- Competitive weekly compensation- Flexible scheduling options- Paid parental...
-
Customer Success Manager
3 weeks ago
Indianapolis, Indiana, United States Otava Full timePOSITION OVERVIEW: As a Customer Success Manager at OTAVA, you will be responsible for ensuring the satisfaction and success of our valued customers. You will build and nurture strong, long-lasting relationships, understand customer needs, and work collaboratively to drive customer success. This role may require occasional travel to meet with customers in...