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Customer Service Advocate 1
2 months ago
About the Organization:
The Indiana Public Retirement System (INPRS) is recognized as one of the largest pension systems in the United States, serving a diverse membership of approximately 473,000 individuals across various sectors including public universities, school corporations, and state agencies. With over $40 billion in managed assets, INPRS plays a critical role in the financial security of its members.
Our Commitment:
At INPRS, we believe that our workforce is the cornerstone of our success. We value diversity and inclusivity, fostering a supportive work environment that promotes work-life balance while delivering exceptional service to our members. Our mission is clear: “As fiduciaries, educate stakeholders, collect necessary contributions, and prudently manage member assets to deliver promised defined benefit and defined contribution benefits and services.”
Position Highlights:
This role offers a flexible work arrangement (hybrid or fully remote) following successful completion of training, which typically lasts 6-8 weeks. We are currently considering applications from residents of Indiana.
Your Contribution:
As a vital member of our team, you will embody the values of integrity, teamwork, and continuous learning. You will engage with our members, ensuring their needs are met with professionalism and empathy.
Key Responsibilities:
- Assist members with inquiries regarding retirement and disability processes, ensuring clear communication and resolution of issues.
- Provide timely responses to customer requests for information, account status, and issue resolution.
- Utilize various technologies and systems to manage member interactions effectively.
- Stay informed about relevant Indiana codes and regulations to provide accurate information to members.
- Document all member interactions to ensure continuity of service and efficient issue resolution.
- Collaborate with management to identify and improve processes that enhance customer service.
- Participate in ongoing training to expand your knowledge and skills.
- Perform additional duties as assigned.
Qualifications:
- Knowledge of INPRS pension plans and relevant federal and state regulations.
- Strong problem-solving skills and the ability to handle complex inquiries.
- Excellent communication skills, both verbal and written, for effective member interaction.
- Proficiency in Microsoft Office and other relevant software.
- A positive attitude and a commitment to providing outstanding customer service.
Experience:
- Associate's degree with a minimum of one year of customer service experience, or a High School diploma/GED with three years of customer service experience.
- Experience in financial services, insurance, or pension-related fields is preferred.
Benefits:
- Comprehensive medical, dental, and vision plans.
- Flexible work arrangements after initial training.
- Health Savings Account with employer contributions.
- Employer-funded retirement plan.
- Generous paid leave and holiday policies.
- Tuition reimbursement after six months of employment.
If you are interested in this opportunity, please submit your resume and application for consideration.
Equal Opportunity Employer:
INPRS is committed to providing equal employment opportunities to all individuals without discrimination based on race, color, creed, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status.
