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Strategic Operations Director

2 months ago

East Chicago, Indiana, United States Caribou Services Full time

About Caribou Services

At Caribou Services, we are dedicated to providing financial freedom to our customers, allowing them to focus on what matters most to them. We believe that everyone deserves to have control over their financial lives, and we are committed to making that a reality.

Our Mission

We are a technology-driven company that is revolutionizing the way people refinance their auto loans. Our goal is to provide a seamless and efficient experience for our customers, while also helping them save money and reduce their financial stress.

The Role

We are seeking a highly skilled and experienced Chief of Staff to join our team. As a key member of our senior leadership team, you will be responsible for providing strategic support to our CEO and other senior leaders, while also driving internal communications and project management initiatives.

Key Responsibilities:

  • Strategic Planning and Execution: Drive strategic planning and goal setting alongside the CEO and senior leadership team. Translate the company's vision, mission, and objectives into long-term strategic and annual operational plans.
  • Project Management: Manage complex projects and critical initiatives, define objectives, establish timelines, coordinate stakeholders, and monitor progress to ensure successful outcomes.
  • Special Projects: Lead special projects and initiatives as they arise, filling gaps in capacity and taking on strategic assignments as needed, which may include interim functional leadership roles or strategic initiatives.
  • Data Analysis and Insights: Gather and analyze data, assess market trends, and provide insights and recommendations to inform key decision-making processes.
  • Meeting Management: Own senior leadership and board meetings, ensuring meeting effectiveness and preparedness, driving follow-through, and improving decision-making processes.
  • CEO Communications: Lead CEO communications, including monthly company all-hands meetings and external (Board, Investors, Media, Industry) ensuring clear and engaging dissemination of important information.

Qualifications:

  • Experience: 6+ years of professional experience with increasing responsibility. Background should include roles as a leader at a top-tier management consulting firm or equivalent, or a banker at a leading investment bank, with at least a couple of years of operating experience at a technology company.
  • Education: Top-tier MBA preferred, or equivalent additional experience, with a bachelor's degree in business, finance, or a related field.
  • Skills: Highly analytical and critical thinker with strong project management skills and a love for the details. Ability to anticipate future needs and trends, streamline operations, and enhance productivity and efficiency.
  • Communication: Clear and effective communicator with strong written and verbal skills. Ability to build trust and partnerships at all levels of the organization.
  • Functional Experience: Foundational knowledge around many of the broad areas of our business, from understanding financials and strategic planning to communications and change management. Operating experience in at least one of the following: sales, contact centers, marketing, business development, or product management.
  • Values: Demonstrated alignment with Caribou Services' core values: Give a Damn, Velocity, and Make the Assist. Proven track record of success in highly ambiguous situations and a strong drive to achieve goals.

Location:

This role is based out of Chicago, IL. While we don't have an office here yet, you should plan to spend time in person with our CEO, who is located in the area. This role also requires about 25% travel, including attendance at monthly in-person team meetings, often held in Denver or DC.

About You:

You, like us, are driven to achieve your goals. At Caribou Services, we have three core values: Give a Damn, Velocity, and Make the Assist. We're motivated, we race towards our goals, and we help each other along the way.

You are a curious and action-oriented problem solver with the ability to build trust and partnership at all levels of an organization. You demonstrate the highest levels of ownership and have a proven ability to take ideas and turn them into results. You have a strong strategic mindset and operational expertise, with the ability to see what pressures the leader faces and find ways to lessen them. You recognize the importance of key relationships and are adept at strengthening them.