Department Assistant
4 weeks ago
The Department Assistant for Circulation and Audiovisual at East Chicago Public Library works under the general supervision of the Associate Director of Circulation/Audiovisual, assisting patrons and performing procedures related to circulation of materials. This role is responsible for assisting patrons at the service desk and over the telephone, performing procedures related to circulation of materials, maintaining and/or processing departmental records, and dealing with problem patrons.
Key Responsibilities- Assist patrons at the service desk and over the telephone by performing procedures related to circulation of materials, such as checking out and renewing materials, placing holds, collecting fees and fines, registering borrowers, and explaining policies and procedures.
- Perform other procedures related to circulation of materials, such as checking in materials, processing holds/reserves, emptying materials return carts, maintaining inventories, statistics, and other related tasks.
- Maintain and/or process a variety of departmental records, forms, reports, logs, and files.
- Deal with problem patrons, particularly those who disrupt normal use or operation of the Library, or attempt to unlawfully remove library materials from premises.
- Answer the central switchboard, take messages, and route patrons and telephone calls to appropriate destinations.
- Prepare materials for shelving or filing.
- Sensitize, inspect, clean as necessary, and sort materials onto sorting shelves.
- Search stacks and other areas for claimed returned, traced, lost, missing, or other items, as assigned.
- Maintain the Library in a neat and orderly fashion.
- Make closing and other necessary announcements over the public address system.
The ideal candidate will have the ability to provide courteous public service, present clear explanations of established policies and procedures, think and act appropriately under pressure, and work with limited direct supervision. The candidate should also have the ability to interact effectively with the Library's automated system, accurately take messages and identify appropriate destinations, and accurately and efficiently sort and shelve materials in alphanumeric order.
The candidate should also have the ability to work in a team setting, be willing to assist and support coworkers, contribute ideas, maintain flexibility, and be able to adapt to a rapidly changing environment. The candidate should also be able to convey up to 15 pounds, frequently stand, and occasionally sit, walk, stoop, bend, squat, reach overhead or in front of the body, and travel to outside meetings and engagements.
The candidate must qualify for Librarian Certificate 6 (LC6) - High school diploma or GED with 5 years of library experience or 9 semester hours of required library science courses. The candidate must also maintain current certification and complete a minimum of 50 Library Educational Units every 5 years, consistent with Indiana State Library regulations.
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