Customer Service Representative

7 days ago


Brookfield, Wisconsin, United States Heartis Village Brookfield Full time

We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team at Heartis Village Brookfield. As a key member of our community, you will play a vital role in providing exceptional service to our residents and their families.

Job Summary

This is a part-time position working 4:00 pm - 8:00 pm on Wednesdays with flexible scheduling to fill in as needed. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work independently with minimal supervision.

The successful candidate will be responsible for greeting guests, residents, and employees, managing external and internal calls, taking and communicating messages, and providing information of a general nature. You will also be responsible for performing various administrative tasks such as updating phone lists, maintaining resident records, and organizing mail distribution.

Responsibilities:
  • Telephone Answering and Reception Duties: Respond to incoming calls, take complete messages, and communicate them to the intended recipient.
  • Guest Services: Greet residents and visitors, answer inquiries, and provide directions.
  • Administrative Support: Maintain accurate records, update phone lists, and organize mail distribution.
Requirements:
  • High School Diploma or Equivalent: A high school diploma or equivalent is preferred.
  • Customer Service Experience: One to three years of customer service experience or training, or an equivalent combination of education and experience.
Benefits:
  • Competitive Wage**: $15-$18 per hour, depending on experience.
  • Flexible Scheduling**: Part-time hours available with opportunities to fill in as needed.
  • Paid Time Off**: Full-time benefits include paid time off and holidays.
  • Comprehensive Benefits Package**: Full-time employees receive comprehensive benefits, including health, dental, vision, life, and disability insurance.
  • 401(K) Matching**: Employer matching for 401(K) contributions.
  • Paid Training**: Ongoing training and professional development opportunities.
  • Meal and Uniform Allowance**: Meal and uniform allowances provided.
  • Employee Assistance Program**: Access to an employee assistance program for support and resources.


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