IT Support Specialist: Technology and Customer Service Expert
1 week ago
About Milliman
As a leading professional services firm, Milliman has been delivering market-leading services for over 75 years. Our global presence enables us to help companies tackle complex challenges in various sectors.
We are seeking an IT Support Specialist to join our team in Brookfield, WI. This role is perfect for someone who enjoys technology and has excellent customer service skills.
Job Summary
The IT Support Specialist will be responsible for ensuring seamless technology operations within our office. You will handle technical issues, provide support, and maintain our hardware and software systems.
Responsibilities
- Respond promptly to incoming tickets and requests from local and remote users
- Resolve technical issues efficiently and effectively
- Document technical processes and procedures
- Prioritize tasks based on urgency and importance
- Install and configure new hardware and software
- Provide A/V support for meetings
- Instruct end-users on software and computer equipment usage
- Familiarize users with new systems and technologies
- Conduct thorough research to resolve complex issues
- Maintain compliance with asset management standards
Requirements
- Minimum 1 year of experience supporting Windows 10/11 and Microsoft software solutions
- Help desk experience in an office or professional services environment
- Able to physically install and relocate equipment (lifting up to 40 pounds)
- Familiarity with TCP/IP networking
- Excellent communication and problem-solving skills
- Ability to prioritize multiple requests simultaneously
Preferred Qualifications
- Experience supporting Mac and/or non-Windows platforms
- Certification in A+, Network+, MCP, or equivalent
Benefits
We offer competitive benefits, including a 401(k) plan with matching program, Employee Assistance Program (EAP), Paid Time Off (PTO), and a minimum of 8 paid holidays.
Location
This position is based out of our Milliman office in Brookfield, WI. Candidates must be willing to work onsite 5 days per week, with some flexibility.
Salary Range
$65,000 - $85,000 per year, depending on experience
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