Customer Experience Ambassador

1 week ago


Brookfield, Wisconsin, United States Planet Fitness Full time
Job Title: Customer Experience Ambassador

Estimated Salary: $9.00 - $9.50 per hour

We are seeking a charismatic and engaging individual to join our team as a Customer Experience Ambassador.

About the Role:
  • Deliver exceptional customer service, exceeding member expectations through prompt and effective responses.
  • Manage front desk operations, ensuring seamless interactions between members and staff.
  • Conduct tours of the facility, highlighting Planet Fitness' unique features and benefits.
Key Responsibilities:
  1. Develop and maintain relationships with members, addressing their needs and concerns in a professional and courteous manner.
  2. Communicate effectively with coworkers, sharing knowledge and expertise to enhance the overall member experience.
  3. Collaborate with management to implement initiatives that drive membership growth and retention.
Essential Qualifications:
  • High school diploma or equivalent required.
  • Proven customer service experience, with a track record of delivering high-quality results.
  • Able to work in a fast-paced environment, prioritizing multiple tasks and deadlines.


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