Customer Experience Ambassador

2 days ago


Brookfield, Wisconsin, United States Cousins Full time

We believe in better, and we're looking for passionate individuals to join our dynamic team at Cousins.

About Us

Our company has its roots in tradition, dating back to 1972. We've grown into a thriving business with a bright future ahead. At Cousins, we prioritize excellent customer experiences, and we're dedicated to recognizing the hard work of our team members.

Job Summary

This role offers an exciting opportunity to be part of a close-knit team where teamwork, communication, and adaptability are highly valued. As a Customer Experience Ambassador, you will be responsible for ensuring that every guest feels welcome and cared for during their visit. This includes being proactive in addressing customer needs, maintaining a clean and organized workspace, and promoting a positive atmosphere within the restaurant.

Key Responsibilities:
  • Provide exceptional customer service by actively listening to guests' needs and concerns, and responding promptly to their requests.
  • Maintain a high level of cleanliness and organization in your area of responsibility, adhering to health and safety standards.
  • Work collaboratively with colleagues to ensure seamless service delivery, supporting each other as needed.
  • Stay up-to-date with menu offerings and promotions to effectively communicate with customers and meet their expectations.
Requirements:
  • You must be a confident communicator with excellent verbal and non-verbal skills, able to build rapport with customers from diverse backgrounds.
  • Previous experience in the food industry is advantageous but not essential, as we provide comprehensive training to equip you with the necessary skills.
  • Ability to work effectively in a fast-paced environment, remaining calm under pressure while multitasking.
  • Physical stamina to perform tasks such as bussing tables, wiping down surfaces, and lifting objects (up to 25 lbs).
  • Flexibility to adapt to changing situations and priorities, with a focus on delivering results-oriented solutions.
What We Offer:
  • Competitive starting wage ($12.50 per hour), with opportunities for career growth and advancement.
  • Meal discounts and flexible scheduling to accommodate your lifestyle.
  • Ongoing training and development programs to enhance your skills and knowledge.
  • A supportive and inclusive work environment that fosters a sense of belonging and camaraderie.
Why Choose Cousins?

At Cousins, we're committed to creating a workplace culture that values diversity, equity, and inclusion. Our mission is to make a positive impact on the lives of our employees and customers alike. If you share our passion for delivering exceptional customer experiences and are eager to grow with us, apply now to become a part of our dynamic team



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