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Tour Operations Coordinator

1 month ago

New Orleans, Louisiana, United States AEG Full time

Job Title: Tour Operations Coordinator

Job Summary:

We are seeking a highly skilled and enthusiastic Tour Operations Coordinator to join our team at Legends. As a Tour Operations Coordinator, you will be responsible for providing exceptional customer service to stadium visitors, welcoming each visitor and serving them as they begin the tour, and maintaining a professional image and pleasant demeanor at all times.

Responsibilities:

  • Provide exceptional customer service to stadium visitors
  • Welcome each visitor and serve them as they begin the tour
  • Maintain a professional image and pleasant demeanor at all times
  • Be knowledgeable about all parts of the stadium that are on the tour route and in the script
  • Facilitate a group getting through the stadium in a safe and effective way
  • Work with fellow team members to keep tour route monitored in an effective manner
  • Learn which tours are available on a day to day basis
  • Communicate with team mates and supervisors via 2-way radio
  • Ensure safety of all visitors

Requirements:

  • Have relevant customer service experience
  • Must have excellent interpersonal skills
  • Ability to demonstrate a positive and team-oriented attitude
  • Must be comfortable serving visitors of all backgrounds and age
  • Must be willing to be flexible with their schedule and daily assignments
  • Ability to stand for long periods of time and walk long distances
  • Ticketmaster Host experience is a plus

Legends is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.