Box Office Event Coordinator

20 hours ago

New Orleans, Louisiana, United States Orpheum Full time
Job Summary

The Box Office Event Coordinator is responsible for coordinating day-of-show staff and maintaining all box office policies and procedures.

This role is highly visible and interacts with ticketing staff, general managers, talent bookers, marketing teams, venue guests, ticketing providers, artists, record labels, fan clubs, and tour managers.


Key Responsibilities
  • Process ticket orders via internet, phone, email, and fax.
  • Interact positively and communicate effectively with internal teams, including ticketing staff, general managers, talent bookers, marketing teams, and venue guests.
  • Create, complete, and manage accurate and timely reports, including daily ticket counts as needed.
  • Oversee and monitor communication between critical parties to ensure accurate completion of ticket counts, event builds, inventory management, will call, guest lists, and all other box office processes leading up to the event.
  • Assist in box office financial reporting, maintaining accurate ticket reports and event reconciliation reports.
  • Perform other duties and responsibilities as assigned by the Box Office Manager or other management.

Requirements
  • Skilled in guest relations, phone etiquette, and cash handling in a multi-tasking environment.
  • Attention to detail, specifically regarding event listing applications.
  • Entry-level knowledge of basic computer operations, web-based applications, and Point of Sale systems.
  • Candidate must be able to successfully handle multiple priorities in sometimes high-stress situations.
  • Position requires the ability to accommodate a flexible schedule, including evenings, weekends, and holidays, as well as performing in a fast-paced, dynamic work environment.

Preferred Qualifications
  • Prior Ticketmaster HOST and Archtics experience is preferred.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.


  • Regularly required to talk and listen.
  • Prolonged use of hands/fingers.
  • Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
  • Prolonged periods sitting at a desk and working on a computer.
  • Noise level in the work environment is usually low to moderate.
  • Must be able to lift up to 25 pounds at times.

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