Marketing Operations Manager

4 weeks ago


New Orleans, Louisiana, United States Bluegreen Vacations Full time
Job Summary

We are seeking a highly motivated and experienced Marketing Operations Manager to join our team at Bluegreen Vacations. As a key member of our In-House Marketing department, you will be responsible for overseeing the day-to-day operations of our marketing programs, ensuring compliance with company policies and procedures, and driving production to meet business objectives.

Key Responsibilities:
  • Lead a team of sales-oriented marketing staff, recruiting, training, and developing associates to maximize their potential and drive sales success.
  • Develop and host weekly meetings to inspire and motivate your team, fostering a culture of excellence and continuous improvement.
  • Design programs and strategies to increase tour flow during off-season months, maximizing marketing opportunities.
  • Maintain 100% satisfaction with owners and guests by addressing concerns promptly and providing exceptional service.
  • Exceed budget tour flow targets and manage marketing costs efficiently while maintaining site penetration above approved levels and minimizing guest complaints.
  • Manage representative performance standards and penetration rates to optimize results, conducting performance appraisals, counseling, and coaching sessions as needed.
Why Bluegreen Vacations?

We offer competitive compensation, including a base salary plus incentives, along with opportunities for professional growth and career advancement. Our customizable benefits package ensures your individual needs are met, including but not limited to 401(k) matching, health insurance, paid time off, and tuition reimbursement.

Job Requirements:
  • One year of Timeshare, Management, and Customer Service experience.
  • Proficiency in MS Office Suite, Concierge, Web-Based Reporting, and basic check-in procedures.
  • Strong attention to detail with excellent analytical and problem-solving skills.
  • Ability to think strategically and analyze information in a timely and accurate manner.
  • Excellent interpersonal communication skills to effectively interact with all levels of the organization.
Schedule:

Full-time, with availability for evening shifts, weekends, and holidays as needed.



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