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Sales & Operations Manager, Retail

2 months ago

Remote, Oregon, United States Numotion Full time
About the Role

We are seeking a highly skilled Sales and Operations Manager to join our team at Numotion. As a key member of our organization, you will be responsible for executing on our sales strategy and managing the day-to-day operations of our sales team.

Key Responsibilities
  • Manage the sales team's schedule to ensure optimal performance and minimize abandon rates.
  • Recruit, retain, develop, and motivate staff to achieve high levels of performance and customer satisfaction.
  • Monitor and measure sales performance, providing guidance and training to team members as needed.
  • Collaborate with finance to provide transparent commission reports and motivate team members.
  • Deliver direct feedback to sales team members, ensuring adherence to company policies and procedures.
  • Partner with merchandising to develop and deliver ongoing product training to ensure sales team has industry-best product knowledge.
  • Communicate with cross-functional partners to identify opportunities for product development and customer feedback.
  • Develop annual goals and objectives for the sales organization and individual team members.
Requirements
  • Associate's degree in a related field or equivalent combination of education and experience.
  • Minimum 3 years of experience in phone sales management or 2 years of experience in managing a direct response sales team.
  • Mobility equipment or durable medical equipment industry experience.
  • People development and process improvement leadership experience.
  • Ability to define a problem through discovery or analysis and implement solutions.
  • Excellent oral and written communication skills.
  • Detail-oriented with a focus on completion and accuracy.
  • Ability to remain focused while handling multiple tasks and responsibilities.
  • Ability to take a hands-on execution role to support business needs.
  • Strong Microsoft Office skills, including Excel.
  • Dedicated, quiet home workspace with strong internet connection.
Preferred Qualifications
  • Experience with process management systems.
  • Knowledge of durable medical equipment.
Physical Requirements
  • Frequent use of hands, wrists, and fingers associated with using computer equipment.
  • Prolonged periods of working at a desk and/or on a computer.
  • Occasional movement and reaching with arms and hands.
  • Ability to lift/move up to 50 lbs.
  • Minimal travel (less than 10%) for leadership, training, or vendor meetings.