Senior Sales Operations Leader

6 hours ago


Remote, Oregon, United States ZHL Zillow Home Loans, LLC Full time

About the Role

The Senior Sales Operations Leader will play a critical role in driving sales performance management and identifying opportunities for growth and optimization. This individual will partner with Sales leadership to develop and execute high-impact projects that drive business results.

Key Responsibilities:

  • Partner with Sales leadership to identify and optimize funnel conversion opportunities
  • Lead the development and execution of high-impact projects to drive growth and optimization
  • Partner with senior leaders and cross-functional teams to accelerate progress and solve hard scaling initiatives
  • Obsess over key company metrics to inform strategic decisions
  • Lead analyses that inform sales optimization decisions, including headcount planning and workforce management

About the Team

The Business Operations team serves as the central nervous system of ZHL, responsible for defining and delivering the company's next phase of evolution and growth. This team focuses on critical and strategic cross-company projects, ranging from overall company strategy to owning key strategic projects in partnership with senior-most leaders across Zillow Group.

What You'll Do:

  • Partner with Sales leadership to identify and optimize funnel conversion opportunities and drive sales performance management
  • Lead the development and execution of high-impact projects to drive growth and optimization of ZHL's Digital and Premier Agent channels
  • Partner with senior leaders and cross-functional teams to accelerate progress, solve hard scaling initiatives, and incubate new programs and functions
  • Obsess over our top company metrics, helping to surface and drive initiatives that inform our overall strategy and move the needle for ZHL and our customers
  • Lead analyses that inform sales optimization decisions including headcount planning, workforce management and capacity planning
  • Define sales reporting requirements and lead performance review meetings with sales leadership
  • Lead business review meetings with senior leaders on a weekly basis
  • Track projects, timelines and commitments on internal projects and related deliverables

This role has been categorized as a Remote position. Remote employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In addition to a competitive base salary, this position is also eligible for equity awards based on factors such as experience, performance, and location. Actual amounts will vary depending on experience, performance, and location.

Who You Are:

  • 10+ years of relevant experience, preferably within high-growth startups, fintech, investment banking, and/or management consulting
  • Experience influencing teams in highly cross-functional settings, and in a role that spans strategy, analysis, product, and operations in a fast-paced environment
  • Strong program management skills with experience leading end-to-end execution of projects/programs that have transformed company operations and delivered quantifiable business impact
  • First-principles thinker (e.g., ability to question how we are working rather than simply executing)
  • Data-driven problem solver with strong proficiency in Excel and/or SQL
  • Excellent written and verbal communication with strong executive presence
  • Demonstrated ability to thrive in influence without authority environments
  • An ability to execute with minimal guidance, and in contexts with a high degree of ambiguity
  • Bachelor's degree required, MBA preferred

Get to Know Us:

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

The work we do helps people get home, and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and a strong focus on Diversity, Equity, and Inclusion.

We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life.

But don't just take our word for it. Read recent reviews on and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees' Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME list.



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