Sales and Operations Manager

4 days ago

Remote, Oregon, United States Numotion Full time
Job Purpose:

The Sales and Operations Manager is responsible for executing on the strategy developed by the Vice President of Sales and will manage the day-to-day operations of the sales organization to optimize the best sales opportunity by delivering a dynamic world-class sales service to our customers through our sales team.

Key Responsibilities:
  • Manage the day-to-day operations of the sales team and provide high-level communication to the VP of Sales and Service along with key stakeholders across the organization.
  • Recruit, retain, develop, and motivate staff to continuously learn through a supportive and collaborative approach; Set objectives; establish priorities; support upskilling; manage talent; and monitor/evaluate results.
  • Manage and oversee new employee on-boarding training activities to ensure employees are productive and operate to established performance standards within 90 days.
  • Manage the sales team's schedule with fairness, long-lead visibility to ensure our abandon rate is to the absolute minimum.
  • Monitor and measure sales performance and provide guidance and training for others.
  • Collaborate with Finance to provide transparent commission reports on a bi-weekly basis to motivate and gain consensus with team members.
  • Deliver direct feedback to each sales associate by monitoring their sales calls to ensure we are adhering to our policies and procedures and providing the best possible service to our customers.
  • Partner with merchandising to develop and deliver on-going product training to ensure our sales team has industry best product knowledge.
  • Communicate with cross-functional partners of the sales team developments and partner with the merchandising team to identify opportunities for products and/or voice of the customer.
  • Work with department leaders and VP of Sales and Service, to develop annual Goals and Objectives for both entire sales organization and each individual team member.
  • May support order processing when sales team run into technical difficulties and/or need guidance.
  • Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with our mission.
  • Adhere to employee or customer confidentiality and comply with Numotion's policies and federal regulations.
  • Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority.
Required Qualifications, Skills, and Experience:
  • Associate's degree in a related field or an equivalent combination of education and directly relevant experience may be considered.
  • Minimum of three (3) years of experience in Phone Sales Management or additional two (2) years of experience in managing a direct response sales team.
  • Mobility Equipment or Durable Medical Equipment industry experience.
  • People development and process improvement leadership experiences.
  • Ability to define a problem through discovery or analysis, identify countermeasures to correct and partner with stakeholders implement solution(s) to solve the problem.
  • Excellent oral and written communication skills.
  • Detail-oriented with a focus on completion and accuracy.
  • Ability to remain focused while handling multiple tasks, responsibilities, and projects.
  • Ability and willingness to take a hands-on execution role to support business/organization needs.
  • Strong Microsoft Office skills to include Excel.
  • Dedicated, quiet, home workspace with strong internet connection.
Preferred Qualifications, Skills, and Experience:
  • Experience with process management systems.
  • Knowledge of Durable Medical Equipment.
Physical Requirements:
  • The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Frequent use of hands, wrists, fingers associated with using computer equipment.
  • Prolonged periods of working at a desk and/or on a computer.
  • Occasionally move and reach with arms and hands.
  • Ability to lift/move up to 50 lbs.
  • May require minimal travel (less than 10%) for leadership, training, or vendor meetings.

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