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Customer Success Associate

2 months ago

Irvine, California, United States Wolters Kluwer Full time
{"title": "Customer Success Associate", "description": "Job Summary

We are seeking a skilled Customer Success Associate to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our customers, providing consultative support, and identifying opportunities to promote additional offerings.

Key Responsibilities:

  • Deliver prompt and professional service to customers through verbal and written communications
  • Provide consultative customer service, helping to determine customer goals, compliance challenges, and business needs
  • Manage the full-life cycle of the order process and identify cross-selling opportunities
  • Organize and prioritize case volumes of requests using internal systems to ensure timely and accurate response to customers
  • Develop and maintain positive working relationships with customers and other key partners

Requirements:

  • Bachelor's degree from an accredited college/university or equivalent B2B client service experience
  • Strongly preferred minimum of one year of business-to-business (B2B) client/customer service experience
  • Ability to absorb product knowledge quickly and process information to apply to customer needs
  • Strong analytical and problem-solving skills
  • Proficient with Microsoft Office Suite applications

About Wolters Kluwer

Wolters Kluwer is a global leader in professional information services. Professionals in the areas of legal, business, tax, accounting, finance, audit, risk, compliance, and healthcare rely on Wolters Kluwer's market-leading information-enabled tools and software solutions to manage their business efficiently, deliver results to their clients, and succeed in an ever-more dynamic world.

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