Customer Service Representative
4 weeks ago
**Job Summary:**
Ferguson Enterprises, LLC. is seeking a highly motivated and customer-focused individual to join our team as a Showroom Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and contributing to the success of our business.
**Key Responsibilities:**
- Assist customers on the showroom floor, providing product information and answering questions
- Strive to increase knowledge of entire product offering, staying up-to-date on new products and services
- Support efforts of Outside Sales Associates, working collaboratively to meet sales goals
- Work hand-in-hand with Showroom Sales consultants, performing administrative functions to ensure customer needs are met
- Support the Showroom Sales team by ensuring timely quotations, accurate order processing, and personalized customer service
**Requirements:**
- 0-3 years of prior customer service experience preferred
- Knowledge of plumbing fixtures, lighting, and appliances preferred
- Results-oriented, able to meet goals, build relationships, and enjoy a team environment
- Excellent communication, time management, and organizational skills
- Ambition to succeed and self-motivated
- General digital literacy
- Ability to multi-task and learn quickly
**What We Offer:**
Ferguson Enterprises, LLC. is committed to providing a comprehensive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. We also offer additional meaningful and inclusive enhancements, such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.
**Equal Employment Opportunity:**
Ferguson Enterprises, LLC. is an equal opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60-1.4(a), which prohibits discrimination against qualified protected Veterans, and the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified individuals on the basis of disability.
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