Customer Service Representative

4 weeks ago


Irvine, California, United States Ferguson Enterprises, LLC. Full time

**Job Summary:**

Ferguson Enterprises, LLC. is seeking a highly motivated and customer-focused individual to join our team as a Showroom Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and contributing to the success of our business.

**Key Responsibilities:**

  • Assist customers on the showroom floor, providing product information and answering questions
  • Strive to increase knowledge of entire product offering, staying up-to-date on new products and services
  • Support efforts of Outside Sales Associates, working collaboratively to meet sales goals
  • Work hand-in-hand with Showroom Sales consultants, performing administrative functions to ensure customer needs are met
  • Support the Showroom Sales team by ensuring timely quotations, accurate order processing, and personalized customer service

**Requirements:**

  • 0-3 years of prior customer service experience preferred
  • Knowledge of plumbing fixtures, lighting, and appliances preferred
  • Results-oriented, able to meet goals, build relationships, and enjoy a team environment
  • Excellent communication, time management, and organizational skills
  • Ambition to succeed and self-motivated
  • General digital literacy
  • Ability to multi-task and learn quickly

**What We Offer:**

Ferguson Enterprises, LLC. is committed to providing a comprehensive benefits package, including health, dental, vision, paid time off, life insurance, and a 401(k) with a company match. We also offer additional meaningful and inclusive enhancements, such as mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, and community involvement opportunities.

**Equal Employment Opportunity:**

Ferguson Enterprises, LLC. is an equal opportunity employer and a government contractor that shall abide by the requirements of 41 CFR 60-1.4(a), which prohibits discrimination against qualified protected Veterans, and the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified individuals on the basis of disability.



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