Administrative Support Representative

2 weeks ago


Rancho Cordova, California, United States Clark Pest Control Full time

Position Title: Administrative Customer Service Representative

Job Category: Administrative

Supervisor: Justine Sells

Requisition Number: ADMIN023649

Overview:

Since its inception in 1950, Clark Pest Control has dedicated itself to providing pest-free and worry-free environments for individuals across California and northwestern Nevada. We are eager to expand our team with individuals who share our commitment to excellence.

Key Responsibilities:

  • Manage incoming calls and direct them to the appropriate department or personnel.
  • Provide detailed information regarding products and services to customers over the phone.
  • Address and resolve customer inquiries and complaints effectively.
  • Facilitate the scheduling of inspections and pest control services.
  • Process work orders and maintain accurate records.
  • Assist in the collection of overdue payments.
  • Compile, scan, and file relevant data.
  • Prepare termite reports and notices of work completion or exclusion.
  • Create diagrams using Microsoft Visio.
  • Upload termite transactions to the appropriate state department.
  • Utilize office equipment, including computers, calculators, fax machines, and copiers, to ensure efficient operations.

If you are a proactive, customer-focused individual who takes pride in delivering exceptional service, we would be delighted to discuss this opportunity with you.

Benefits:

  • Comprehensive Medical, Dental & Vision Insurance
  • Life and AD&D Insurance, along with Voluntary Term Life and AD&D Insurance
  • Employee Assistance Program
  • 401(k) Retirement Plan

Work Environment:

The role is primarily office-based, featuring a climate-controlled setting with adequate lighting and minimal health or safety hazards. The noise level is typically quiet to moderate, influenced by standard office equipment.

Qualifications:

A high school diploma or equivalent is preferred. The position may require occasional lifting of up to 25 pounds and involves standing, walking, and other physical activities.

Skills:

  • Organizational Skills: Intermediate
  • Multitasking: Intermediate
  • Proficiency in Microsoft Outlook, Excel, and Office: Intermediate
  • Active Listening: Advanced
  • Dependability: Intermediate
  • Customer Service: Intermediate
  • Effective Communication: Intermediate

Clark Pest Control is an equal opportunity employer, committed to creating a diverse and inclusive workplace.



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