Patient Services Representative

5 days ago


Rancho Cordova, California, United States Unavailable Full time
About the Role

We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Dignity Health Medical Foundation. As a Patient Service Representative, you will be the first point of contact for our patients, physicians, and other stakeholders, providing exceptional customer service and support.

Key Responsibilities
  • Provide prompt, accurate, and courteous phone and related assistance to all callers, including patients, physicians, and other clinic staff.
  • Collect and update demographics and insurance information, verify health plan eligibility, and take complete and accurate messages.
  • Schedule mutually acceptable appointment times using an electronic appointment management system, electronic health record, and contact center system.
  • Assist with referrals and authorizations, and provide effective patient experiences with an emphasis on first contact resolution.
Requirements
  • High School Diploma or equivalent.
  • Ability to pass Contact Center Final Exam after completing the Contact Center training course.
  • Experience with computer systems, including web-based applications.
  • Demonstrated skills in customer service excellence, including active listening, problem-solving, and the ability to remain calm in emotional or stressful situations.
  • Attention to detail, customer service, and keyboarding skills.
  • Excellent communication skills (oral and written) and ability to communicate effectively with patients over the phone, in email, and other communications.
Preferred Qualifications
  • 1 year of higher education, some college.
  • Experience in a patient-focused healthcare environment.
  • 1 year experience in a high-volume, multichannel contact center.


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