Patient Services Representative
5 days ago
We are seeking a highly skilled and compassionate Patient Service Representative to join our team at Dignity Health Medical Foundation. As a Patient Service Representative, you will be the first point of contact for our patients, physicians, and other stakeholders, providing exceptional customer service and support.
Key Responsibilities- Provide prompt, accurate, and courteous phone and related assistance to all callers, including patients, physicians, and other clinic staff.
- Collect and update demographics and insurance information, verify health plan eligibility, and take complete and accurate messages.
- Schedule mutually acceptable appointment times using an electronic appointment management system, electronic health record, and contact center system.
- Assist with referrals and authorizations, and provide effective patient experiences with an emphasis on first contact resolution.
- High School Diploma or equivalent.
- Ability to pass Contact Center Final Exam after completing the Contact Center training course.
- Experience with computer systems, including web-based applications.
- Demonstrated skills in customer service excellence, including active listening, problem-solving, and the ability to remain calm in emotional or stressful situations.
- Attention to detail, customer service, and keyboarding skills.
- Excellent communication skills (oral and written) and ability to communicate effectively with patients over the phone, in email, and other communications.
- 1 year of higher education, some college.
- Experience in a patient-focused healthcare environment.
- 1 year experience in a high-volume, multichannel contact center.
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Patient Services Representative
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