Technical Administrative Coordinator
5 days ago
Job Title: Technical Coordinator (L1)
Location: South San Francisco, CA
Job Summary:
We are seeking a highly organized and detail-oriented Technical Administrative Coordinator to join our team at The Rockridge Group. As a Technical Administrative Coordinator, you will be responsible for providing exceptional customer service, managing job requests, and maintaining accurate records.
Key Responsibilities:
- Manage customer satisfaction results and respond to job requests in a timely manner.
- Update the status of all work performed on service repairs using our custom-built call-tracking and customer database.
- Prioritize assignments based on importance and communicate status updates to customers.
- Research and submit recommendations for improving our service operation.
- Maintain a clean and organized job queue area and ensure all job tickets are accounted for.
Requirements:
- Knowledge of operating systems such as MacOS and Windows OS.
- Excellent interpersonal, organizational, and communication skills.
- 0-2 years of professional experience in a technical environment.
- General knowledge of Remedy, Microsoft Excel, Microsoft Word, and Microsoft Outlook is a plus.
What We Offer:
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.
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