Technical Operations Coordinator

1 day ago


South San Francisco, California, United States The Rockridge Group Full time
Position Overview

Become a vital part of The Rockridge Group as a Technical Operations Coordinator. In this position, you will engage in a range of administrative and technical responsibilities aimed at enhancing client satisfaction and optimizing service delivery.

Key Responsibilities
  • Oversee job requests and generate service tickets through accurate data entry.
  • Engage with clients via phone to provide updates on service status and coordinate scheduling.
  • Assess and prioritize tasks while keeping service repair updates current.
  • Offer constructive recommendations to improve the efficiency of the service department.
  • Ensure the service repair job queue area is organized and maintained.
  • Investigate and propose enhancements for operational processes.
Required Qualifications
  • Proficient in both MacOS and Windows operating systems.
  • Excellent interpersonal, organizational, and communication abilities.
  • 0-2 years of relevant technical experience.
  • Familiarity with software tools such as Remedy, Microsoft Excel, Word, and Outlook.


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