E-Bike Service Specialist
2 weeks ago
The E-Bike Service Specialist plays a crucial role in ensuring the optimal performance of e-bikes within our organization. This position involves assembling, fine-tuning, and servicing e-bikes to meet the high standards expected by our customers and sales teams. The technician will report directly to the Lead Bike Technician and is expected to demonstrate initiative and effective time management skills.
Key Responsibilities
• Diagnose, troubleshoot, and repair e-bikes to meet company standards.
• Ensure timely preparation of e-bikes for scheduled deadlines.
• Maintain comprehensive and precise records of all completed work.
• Document all repairs with notes and images, updating the relevant database accordingly.
• Keep inventory levels of the workshop current and accurate.
• Conduct quality assurance checks and testing on all serviced bikes.
• Maintain a clean and organized workspace.
• Provide excellent customer service, assisting customers both in-person and remotely as needed.
• Support additional warehouse operations as required.
Qualifications
- Minimum of 2 years of experience in bike or e-bike repair preferred.
- Ability to adapt to changing priorities as needed.
- Strong problem-solving skills to address issues in various situations.
- Highly organized with excellent communication abilities.
- Self-motivated with a commitment to following processes and standard operating procedures.
- Dependable and punctual, consistently completing daily responsibilities.
- Basic troubleshooting skills with the ability to analyze problems independently.
- Willingness to work extended hours to complete repairs when necessary.
- Basic proficiency in computer applications; experience with MS Office and NetSuite is a plus.
- Installation and removal of tubes, tires, and tire liners.
- Adjustment, installation, and removal of derailleurs.
- Adjustment, installation, and removal of chains, chainrings, and cassettes.
- Adjustment, installation, and removal of brake systems (both mechanical and hydraulic).
- Adjustment, installation, and removal of forks.
- Adjustment, installation, and removal of bottom brackets, crankarms, and pedals.
- Installation and removal of dropper posts.
- Basic understanding of e-bike components.
- Adjustment, installation, and removal of motors, controllers, and displays.
The salary for this position is competitive and will be determined based on experience, geographic location, education, and skills.
We offer a comprehensive benefits package that includes medical and dental coverage, vision care, disability and life insurance, a 401K plan, paid time off, tuition reimbursement, and discounts on gear, all while contributing to an exciting mission.
Vista Outdoor is an Equal Opportunity Employer, welcoming applications from individuals of diverse backgrounds.
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