Executive Vice President, Strategic Operations

2 months ago

Plano, Texas, United States Public Storage Full time
About the Role

We are seeking a highly experienced and results-driven Executive Vice President to lead our Third-Party Operations team. As a key member of our leadership team, you will be responsible for driving business growth, enhancing client satisfaction, and streamlining operations.

Key Responsibilities
  • Client Management: Develop and maintain strong relationships with clients, ensuring high levels of satisfaction and loyalty.
  • Change Management: Lead and implement effective change management strategies to improve processes and drive operational efficiency.
  • Process Optimization: Build, repair, and optimize processes to ensure seamless and efficient operations.
  • Internal Collaboration: Foster strong relationships with internal teams, leveraging resources to drive outcomes and support client needs.
  • Operational Oversight: Understand and manage the operational aspects of third-party client services, ensuring alignment with business goals.
  • Results Driven: Focus on achieving measurable results and operational excellence.
  • Leadership: Inspire and motivate team members by providing clear direction, setting high standards, and fostering a collaborative and inclusive team culture.
  • Performance Optimization: Set clear performance goals, monitor progress, and implement strategies to enhance individual and team productivity.
  • Development: Invest in the professional growth of team members through continuous training, mentorship, and performance feedback.
  • Communication: Facilitate open and transparent communication within the team, ensuring that all members are informed, engaged, and aligned with company objectives and client requirements.
  • Third Party Operations Management: Oversee and manage all aspects of third-party operations, including the development and maintenance of relationships with external partners, ensuring compliance with service agreements, optimizing operational processes, and driving performance improvements to meet organizational goals.
Qualifications
  • 12+ years of experience with 7+ years of progressive P&L leadership experience, operations leadership, and/or client services leadership experience required.
  • Bachelor's Degree or advanced degree highly preferred (MBA, MHA, etc.).
  • Change Management Expertise: Proven track record in leading change and managing transitions effectively.
  • Process Improvement Skills: Strong ability to build, repair, and streamline processes for maximum efficiency.
  • Leadership Presence: Proven ability to effectively influence and manage conflicts and navigate complex interpersonal dynamics, build consensus, and drive positive outcomes in high-pressure situations.
  • Customer Service Excellence: Exceptional customer management skills with a focus on effective communication, problem-solving, and prioritization.
  • Results-Oriented: Demonstrated ability to set and achieve ambitious goals and drive operational success.
  • Operational Acumen: Deep understanding of operational processes and how they impact overall business performance.
  • Innovative Problem-Solving: Demonstrated ability to think creatively and develop resourceful solutions to complex challenges.
  • Strategic Thinking: Capable of devising and implementing innovative strategies that optimize processes, enhance efficiency, and deliver exceptional results.
  • Resource Optimization: Skilled in maximizing the use of available internal and external resources to achieve project objectives and enhance team performance.

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