Retail Operations Leader

2 weeks ago


Chicago, Illinois, United States The Tile Shop, Inc. Full time

The Tile Shop, Inc. is seeking a dynamic Retail Operations Leader who embodies a passion for team development and sales excellence. We are looking for exceptional, knowledgeable, and driven leaders whose primary focus is to deliver unparalleled guidance to their team while exemplifying outstanding customer service.

Key Responsibilities:

  • Recruit, train, and cultivate a proficient team of Assistant Managers and Sales Associates.
  • Provide coaching on company policies, operational procedures, and specific job functions.
  • Engage with customers proactively to foster enduring relationships.
  • Drive sales of tile and associated products to surpass customer expectations.
  • Acquire comprehensive knowledge of all store and warehouse functions.
  • Set a positive example to meet and exceed sales targets.
  • Understand the installation process and product offerings to inform customers effectively.
  • Monitor and report on established sales objectives.
  • Keep customers informed regarding the status of product deliveries.
  • Uphold professional standards to safeguard The Tile Shop brand integrity.
  • Create and manage schedules for Store Associates and Warehouse Personnel.
  • Ensure accuracy in inventory management.
  • Adhere to sound business practices consistently.
  • Perform additional duties as required.

Qualifications:

  • Minimum of 2 years of experience in retail management.
  • Prior sales experience is essential.
  • Demonstrated ability to build, nurture, and motivate a sales team.
  • Strong work ethic with a commitment to exceeding expectations.
  • Ability to collaborate effectively in a fast-paced, commission-based environment.
  • Willingness to learn and grow through independent efforts and constructive feedback.
  • Exhibit a positive demeanor and infectious enthusiasm.
  • Detail-oriented with exceptional organizational skills.
  • Possess a sense of design, capable of coordinating various styles, colors, and textures.
  • Basic proficiency in mathematics and computer skills.
  • Ability to communicate effectively in English, both written and spoken.
  • Experience in a related field is preferred.

Additional Information:

  • Competitive compensation with unlimited earning potential.
  • Opportunities for individual career advancement and comprehensive training.
  • Attractive and comprehensive benefits package.
  • Employer contributions to Health Savings Accounts.
  • 401(k) plan with employer matching.
  • Team-oriented work environment.

The Tile Shop is an Equal Opportunity Employer.



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