CDSS Lead Family Services Specialist
1 week ago
Crystal Stairs, Inc. is seeking a highly skilled and experienced Lead Family Services Specialist to join our team. As a key member of our CDSS Case Management team, you will play a critical role in delivering high-quality services to eligible families under the California subsidized child care programs.
Job Summary:The Lead Family Services Specialist will be responsible for determining eligibility and processing enrollment and initial certification of families qualified for subsidized childcare. You will also monitor cases for program compliance, conduct quality assurance reviews of client records, and assist supervisors in identifying work flows and processes for improvement and efficiency.
Key Responsibilities:- Determine eligibility and process family enrollment and complete initial certification of families qualified for subsidized childcare within designated time frames.
- Monitor cases for program compliance and ensure documentation is accurate, appropriate, and complete. Authorize families for childcare services according to agency policies within established timelines.
- Conduct quality assurance reviews of client records.
- Assist Supervisor in formatting, researching, and reconciling exception reports.
- Assist Supervisor in identifying work flows and processes or any other areas for improvement, and help create solutions to gain efficiency and maximize quality of service.
- Research and document complaints and monitor solutions.
- Provide leadership role in special projects; organize activities and monitor progress.
- Provide back-up support to staff as needed and assist management in the area of staff development, improved workflow, team performance, team building, goal accomplishment, etc.
- Investigate and assist in the resolution of difficult and problem cases; handle Appeals and State Hearings.
- Help with the curriculum development for ongoing Program Staff Training as well as help train new and existing staff on new policies and procedures.
- Acts as a liaison between parents, providers, government agencies, and CSI or between parents/providers and other internal departments within CSI (Claims, Provider Services, etc.).
- Assist in developing policies and procedures to meet state and federal program requirements by providing input.
- Review cases for discrepancies that may point to possible fraud.
- Participate in work groups, committees, and ad hoc groups.
- Meet assigned specific performance standards for the respective unit and/or department. Perform other duties as assigned by Supervisor.
- Bachelor of Science/Arts degree from an accredited university or equivalent. Related work experience in case management/human services/client/vendor management/child development may be substituted for college degree.
- Experience working with families receiving subsidized childcare or other social support services. Previous supervisory experience preferred.
- Must have up-to-date COVID vaccination.
- Medical/Dental/Vision/Life and Pet Insurance
- 401k Matching Options
- Flex Spending
- Pre-paid Legal Services
- Sick and Vacation Time
- Paid Holidays
- Training Days/Staff Development
- Opportunity for Advancement
Crystal Stairs, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.
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CDSS Lead Family Services Specialist
3 days ago
Los Angeles, California, United States Crystal Stairs Full timeJob SummaryCrystal Stairs is seeking a highly skilled Lead Family Services Specialist to join our team. As a key member of our CDSS Case Management team, you will play a critical role in delivering programs and services to eligible families under the California subsidized child care programs.Key ResponsibilitiesDetermine eligibility and process family...
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CDSS Lead Family Services Specialist
3 days ago
Los Angeles, California, United States Crystal Stairs Full timeJob SummaryCrystal Stairs is seeking a highly skilled Lead Family Services Specialist to join our team. As a key member of our CDSS Case Management team, you will play a critical role in delivering programs and services to eligible families under the California subsidized child care programs.Key ResponsibilitiesDetermine eligibility and process family...
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