Program Coordinator

2 weeks ago


Los Angeles, California, United States Crystal Stairs Full time
Job Description

Crystal Stairs, Inc. is seeking a highly skilled and experienced Program Coordinator to lead the operations of the Child Development Services (CDSS) department. The ideal candidate will have a strong background in child development, excellent leadership and communication skills, and the ability to work collaboratively with diverse groups of individuals.

Key Responsibilities:
  1. Provide program oversight, including review of proposed contract changes and input to funders regarding the impact of proposed changes on customer service and workload.
  2. Analyze key program indicators to ensure program viability and develop strategies to increase productivity.
  3. Supervise, mentor, and guide department supervisors, identify staff development and training needs, and provide direction, leadership, and coaching to department supervisors.
  4. Ensure quality customer service at every level within the department and develop reward incentives for staff who consistently demonstrate higher levels of quality customer service.
  5. Work as a liaison with other departments, facilitate inter-departmental communication, and perform other duties as assigned.
Requirements:
  • Bachelor of Science/Arts degree from an accredited university in Health Education, Social Services, or related field.
  • Minimum 3-5 years supervisory experience managing a staff of at least 4-8 people.
  • 1-2 years demonstrated experience increasing workflow processes, work effectiveness, and compliance within a department.
  • Knowledge of the child care subsidy contracts funded by the California Department of Education and the County of Los Angeles Department of Public Social Services.
  • Excellent leadership, communication, and customer relations skills.
  • Ability to work collaboratively and productively with diverse groups of individuals.
Benefits:
  • Medical, dental, and vision insurance - 95% paid by employer.
  • 401k matching options.
  • Flex spending.
  • Pre-paid legal services.
  • Sick and vacation time.
  • Paid holidays and winter break.
  • Opportunity for growth and development.
  • Robust learning management system offering continuing education units.

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