Lead Family Services Specialist

2 days ago


Los Angeles, California, United States Crystal Stairs Full time
Job Description

Crystal Stairs, Inc. is a leading provider of child care services, research, and advocacy. We are committed to building and sustaining a diverse, fully vaccinated workforce and culture.

As a Lead Family Services Specialist - Enrollments, you will play a critical role in delivering high-quality services to eligible families under the California subsidized child care programs. Your primary responsibilities will include determining eligibility, processing family enrollment, and completing the initial certification of families qualified for subsidized childcare.

You will also monitor cases for program compliance, conduct quality assurance reviews of client records, and assist supervisors in identifying work flows and processes for improvement and efficiency. Additionally, you will provide leadership role in special projects, organize activities, and monitor progress.

Key Responsibilities:

  1. Determine eligibility and process family enrollment within designated time frames.
  2. Monitor cases for program compliance and ensure documentation is accurate, appropriate, and complete.
  3. Conduct quality assurance reviews of client records.
  4. Assist Supervisor in identifying work flows and processes for improvement and efficiency.
  5. Provide leadership role in special projects and organize activities.

Requirements:

  • Experience working with families receiving subsidized childcare or other social support services.
  • Bachelor of Science/Arts degree from an accredited university or equivalent.
  • Supervisory experience preferred.
  • Excellent communication and customer relations skills.
  • Analytical and problem-solving abilities.

Benefits:

  • Medical, dental, and vision insurance.
  • 401k matching options.
  • Flex spending.
  • Pre-paid legal services.
  • Sick and vacation time.
  • Paid holidays and winter break.
  • Opportunity for growth and development.

Crystal Stairs, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building a fully vaccinated, diverse workforce and culture.



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