Customer Service Team Supervisor

2 weeks ago

Dallas, Texas, United States Centauri Health Solutions Inc Full time

Customer Service Team Supervisor - Exceptional Benefits

Centauri Health Solutions is dedicated to enhancing the lives and health outcomes of individuals through our comprehensive services tailored for payors and providers in government-sponsored healthcare programs. Our mission revolves around compassionate outreach, advanced analytics, and data-driven solutions that tackle complex challenges within the healthcare landscape.

Position Overview:

The Customer Service Team Supervisor is responsible for leading a group of Customer Service Representatives who assist health plan members in assessing their eligibility for Social Security disability benefits. This role involves managing, training, and mentoring team members while fostering a collaborative and positive work environment. The Supervisor is expected to bring enthusiasm and effective problem-solving skills to the team, collaborating closely with management to fulfill various administrative, analytical, and reporting tasks. We pride ourselves on cultivating a vibrant team culture that emphasizes customer service excellence and professional development.

Key Responsibilities:

  • Oversee and guide a team of Customer Service Representatives, including scheduling, training, and performance evaluations.
  • Provide continuous coaching, feedback, and performance management to team members.
  • Ensure accountability for attendance, goal achievement, and effective problem resolution.
  • Generate regular operational, financial, and statistical reports for leadership, identifying inefficiencies and suggesting improvements.
  • Monitor team performance and deliver analysis on key metrics.
  • Maintain a motivated team atmosphere, ensuring exceptional customer service delivery.
  • Identify opportunities for team enhancement and develop actionable plans.
  • Assist in the formulation of organizational policies and practices to meet operational objectives.
  • Ensure the attainment of financial and year-end targets.
  • Comply with role-specific information security protocols and responsibilities.
  • Safeguard data and systems by adhering to the organization's information security policies.
  • Complete all required security and compliance training annually.

Qualifications:

  • A minimum of two years of supervisory experience in a call center environment.
  • Proficient in employee evaluations, corrective counseling, motivational strategies, and staff development.
  • Demonstrated leadership capabilities, including conflict resolution and team management.
  • Proven ability to inspire, direct, and coach team members effectively.
  • Experience in the healthcare sector or healthcare technology is advantageous.
  • Excellent communication and leadership skills.
  • Strong analytical, computer, and problem-solving abilities.
  • Ability to multitask and thrive in a fast-paced setting.
  • Associate's degree or higher is preferred.

Centauri Health Solutions is an equal opportunity employer.

We are committed to providing a rewarding work environment that fosters personal and professional growth. Our competitive compensation package includes a comprehensive benefits program featuring generous paid time off, a matching 401(k) plan, tuition reimbursement, annual salary reviews, a robust health plan, opportunities for community engagement during work hours, and professional development initiatives.

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