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Customer Service Representative

2 months ago

Dallas, Texas, United States AmerisourceBergen Corporation Full time
Job Summary

AmerisourceBergen Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Initiate monthly service calls to low-volume accounts to provide excellent service and communication.
  • Update customers on new programs, promotional activities, products, and services, as well as assist with current issues or unresolved problems.
  • Assist with customer problems such as missed shipments, price adjustments, and backorders, striving for prompt resolution.
  • Work with field sales associates to coordinate special orders, accept quotations, and type.
  • Process all orders from customers, including phone, fax, mail, email, and verbal orders.
  • Provide customers with accurate answers to questions and complaints regarding products and services, escalating issues to the Customer Service Supervisor as needed.
  • Perform data entry for purposes such as processing orders, accessing previous orders, and special orders, and provide customers with current prices.
  • Assist customers with backorders by offering substitutions and alternatives, contacting manufacturers for delivery information, and maintaining current open order reports.
  • Communicate with all departments within the Distribution Center and field sales associates.
  • Serve as a liaison between customers and field sales associates.
  • Makes suggestions and recommendations to the Supervisor to continually improve customer service operations.
Requirements
  • Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences, or similar vocations, typically obtained through completion of a four-year Bachelor's Degree program, technical vocational training, or equivalent combination of experience and education.
  • Normally requires two to four years of directly related experience.
  • Strong customer service skills.
  • Strong interpersonal skills.
  • Good decision-making skills.
  • Good analytical skills.
  • Ability to communicate effectively both orally and in writing.
  • Ability to resolve customer issues quickly and creatively to improve customer satisfaction.
  • Familiarity with ABC products, services, and pharmaceutical distribution operations.
  • Strong organizational skills; attention to detail.
  • Basic knowledge of Microsoft Word, Excel, and inventory management system.