Customer Service Team Leader

2 weeks ago


Dallas, Texas, United States CornerStone Staffing Full time
Job Overview

Are you an experienced Supervisor eager to take on a new challenge? Do you thrive in guiding teams and enhancing employee performance?

If this resonates with you, we have an opportunity that aligns with your skills.

Position Title: Supervisor

Employment Type: DIRECT HIRE

Compensation: $21/hr

Work Schedule: Monday - Friday, 8am - 5pm

Role Summary: Accountable for overseeing the daily operations of a designated department, which may encompass various functions such as human resources, customer service, and fostering a positive work environment among team members.

KEY RESPONSIBILITIES:

  • Direct a team of employees in their daily tasks and responsibilities.
  • Ensure the quality of service delivered meets organizational standards.
  • Manage human resources issues pertinent to the department under supervision.
  • Maintain regular and consistent attendance.
  • Facilitate the training of new hires and adapt protocols as necessary, communicating changes effectively to the team.
  • Perform additional duties as required.
  • Be prepared to work overtime as needed.
  • Assume managerial duties in the absence of higher management.
  • Conduct regular reviews of reports, invoices, logs, and expenses on a daily, weekly, and monthly basis.

REQUIRED SKILLS AND QUALIFICATIONS:

  • Outstanding organizational abilities
  • Capacity to work independently while being accessible to others
  • Strong and professional communication skills
  • Ability to provide accurate responses to inquiries from various sources promptly
  • Proven problem-solving and analytical capabilities
  • Demonstrated leadership skills and independent thought
  • Proficient in Microsoft Office Suite
  • Capability to thrive in a fast-paced production environment.

EDUCATION AND EXPERIENCE:

  • 2 to 3 years of supervisory experience in a call center environment is required
  • High school diploma or equivalent is necessary
  • Knowledge of HIPAA regulations is preferred
  • Proven track record of coaching and managing a team of 6 or more employees
  • Excellent employment stability - no more than 2 jobs in the last 5 years


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