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Customer Service Team Leader

2 months ago

Dallas, Texas, United States CornerStone Staffing Full time
Job Overview

Are you an experienced Supervisor seeking a rewarding opportunity? Do you enjoy guiding teams and enhancing operational efficiency?

If so, this position may be ideal for you.

Position Title: Supervisor

Employment Type: DIRECT HIRE

Compensation: $21/hr

Work Schedule: Monday - Friday, 8am - 5pm

Role Summary: Accountable for overseeing the daily workflow of a designated department, which may encompass functions such as human resources, customer service, and fostering a positive work environment for team members.

KEY RESPONSIBILITIES:

  • Direct a designated team in their daily tasks and responsibilities.
  • Ensure the quality of service delivered to clients.
  • Manage human resources issues pertinent to the supervised department.
  • Maintain regular and consistent attendance.
  • Facilitate training for new hires and implement updated protocols as necessary.
  • Perform additional duties as assigned.
  • Be prepared to work overtime when required.
  • Assume managerial duties in the absence of the primary manager.
  • Conduct periodic reviews of various reports, invoices, logs, and expenses.

REQUIRED SKILLS AND QUALIFICATIONS:

  • Outstanding organizational abilities.
  • Capability to work independently while being accessible to others.
  • Strong and professional communication skills.
  • Ability to provide accurate information in a timely manner.
  • Proven problem-solving and analytical skills.
  • Demonstrated leadership qualities and independent thinking.
  • Proficiency in Microsoft Office applications.
  • Capacity to thrive in a fast-paced production environment.

EDUCATION AND EXPERIENCE:

  • 2 to 3 years of supervisory experience in a call center environment is required.
  • High school diploma or equivalent.
  • Knowledge of HIPAA regulations is preferred.
  • Proven track record of coaching and managing a team of 6 or more employees.
  • Excellent employment stability with no more than 2 jobs in the past 5 years.