Insurance Customer Support Intern

2 weeks ago


Downey, California, United States Ozzie Carranza Insurance Agency- Farmers Insurance Full time

Join our dynamic team at Ozzie Carranza Insurance Agency - Farmers Insurance as a Customer Service Trainee. In this role, you will play a crucial part in supporting our busy insurance office. Your main duties will involve responding to incoming calls, initiating outbound communications via calls, texts, and emails to potential clients, managing appointment schedules, assisting with promotional activities, and handling various administrative tasks.

The ideal candidate will possess outstanding communication abilities and feel at ease engaging with prospective clients. A positive demeanor and a strong work ethic are essential. Bilingual proficiency in English and Spanish is highly desirable. This position starts as part-time, with the potential to transition into a full-time role. We provide a competitive hourly wage along with opportunities for career progression, including commissions and bonuses.

Key Benefits
  • Base Hourly Salary with Commission and Bonus Potential
  • Comprehensive Training
  • Opportunities for Career Advancement
  • Paid Time Off (PTO)

Primary Responsibilities
  • Conduct outbound calls to potential and existing clients while managing incoming inquiries
  • Gather and document client information during each interaction
  • Organize appointments and maintain the calendar for the sales team
  • Implement a follow-up system to ensure client engagement
  • Develop and manage marketing lists
  • Assist with additional office-related tasks as needed

Qualifications
  • A genuine eagerness to learn, along with being resourceful and open to coaching
  • Able to manage multiple tasks and follow through on commitments
  • Exceptional communication and interpersonal skills
  • Motivated by commission opportunities
  • Capable of handling customer objections
  • Bilingual, fluent in both English and Spanish
  • No prior experience is required, although experience in Customer Service, Sales, or Marketing is advantageous
  • Detail-oriented and organized
  • Aspiring to further your career by obtaining an insurance license from the relevant authorities


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