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Client Support Specialist

2 months ago

Downey, California, United States RemX Full time

About the Role:

RemX is seeking a team of skilled professionals to join our customer service team. As a Customer Service Professional, you will play a critical role in building customer loyalty and confidence by receiving and responding to customer inquiries.

Key Responsibilities:

  • Work directly with customers and internal business partners to resolve product and service issues.
  • Communicate with customers to understand their needs and concerns.
  • Seek assistance from team members when necessary.
  • Recommend solutions for customers independently or with assistance from field representatives or managers.
  • Complete basic item look-up and order placement independently or with assistance from the Field Sourcing team.
  • Manage and track all back orders and open orders.
  • Request credits and enter returns in a timely manner.
  • Maintain delivery status and order source tracking to ensure successful and on-time delivery.

Qualifications:

  • Excellent customer service skills, with a friendly, courteous, and helpful demeanor.
  • Strong communication skills, both written and verbal.
  • Previous customer service experience, including phone and email interactions.
  • Attention to detail and ability to multitask.
  • Intermediate-level skills in MS Office, including Word, Excel, and Outlook.
  • Oracle and Salesforce experience a plus.
  • Strong time management skills and ability to work independently.

What We Offer:

  • Competitive pay and paid weekly (Direct Deposit or ATM Debit Card available).
  • Access to health benefits and retirement plan.
  • A personal recruiter to assist with job searches and provide support while at work.
  • FREE ONLINE skills training.
  • Contract-to-Hire Opportunity.